Senior Specialist: IT Learning and Development

About the role

The Senior Specialist: Technology Learning and Development plays a crucial role in driving effective adoption of firm technologies across all Mayer Brown offices. This role involves blending learning strategy with adoption consulting, partnering with IT, business, and practice group stakeholders to align learning solutions with firm priorities, including Microsoft 365, business applications, and emerging GenAI tools.

Responsibilities

• Develop and delivery of blended learning programs—instructor-led, virtual, digital, and persona-based—that accelerate technology adoption and role-based productivity
• Create and maintain learning content—courseware, digital modules, quick-reference materials, and documentation—optimized for instructor-led, virtual, blended, and self-paced delivery
• Design and maintain role-based learning tracks and progressive learning pathways that guide learners from foundational proficiency to advanced capability, tailored to persona, practice group, and proficiency level
• Translate business and technology priorities into actionable learning strategies that support readiness, adoption, and sustained proficiency
• Apply learner engagement strategies—including storytelling, gamification, and behavioral nudging to drive voluntary participation
• Analyze LMS data, adoption metrics, service trends, and stakeholder feedback to identify learning gaps, recommend improvements, and demonstrate measurable impact
• Conduct skills gap analyses to inform learning priorities and measure learning impact against business outcomes, not just completion rates
• Design and deliver GenAI enablement programs covering Microsoft Copilot readiness, responsible use, practical workflow-based AI adoption, and approved legal and business use cases
• Validate technology readiness by testing new software packages and upgrades, providing learning-focused feedback to development and deployment teams
• Manage escalated learning-related service requests through research, resolution, and documentation in accordance with customer service standards
• Attend user groups, stakeholder forums, and adoption meetings to gather feedback, surface emerging needs, and reinforce learning priorities

Qualifications, Experience And Personal Attributes

• Bachelor’s degree, professional qualification, or equivalent relevant work experience
• Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive)
• Experience in a legal or professional services environment
• Working knowledge of Microsoft Copilot and approved GenAI tools, including responsible use principles, prompting techniques, and practical application in legal and business workflows
• Experience developing digital learning assets using authoring platforms such as Articulate, Captivate, or equivalent tools
• Familiarity with AI-assisted content development tools
• Proficiency in legal technology applications: matter-centric document management (e.g., iManage), time recording, document comparison, workflow management, electronic signature, and PDF tools
• Experience delivering remote and hybrid learning via virtual platforms (Microsoft Teams, Webex, Zoom)
• Familiarity with Windows 11, mobile devices, and related end-user technologies sufficient to support technology readiness and enablement
• Awareness of WCAG accessibility standards for inclusive learning content design
• Strong communication skills, with the ability to engage users at all levels of the organization
• Experienced in change management methodologies and their application to technology adoption and learning programs
• Provides guidance and informal mentoring to team members to support knowledge sharing and capability building
• Maintains confidentiality and exercises discretion in all matters

Pay

TBD

Schedule

TBD

Benefits

TBD