Senior Specialist, Inside Sales

About the role

This Inside Sales Specialist position is responsible for selling Regional, Market and Store/Station level client leadership on the benefits of our products so that they can drive product engagement and in-store/station execution to accomplish/exceed credit goals. This role will partner with Field Sales Managers (FSMs) and Sales Leaders to provide consultation, analytics, program awareness and reporting to the clients within the assigned territories to increase Applications, Sales and/or Station Engagement for the portfolio.

Responsibilities

• Own a defined territory / set of accounts
• Conduct outbound telephone consultations with clients on assigned accounts to educate them on the value of credit (i.e. benefits, strategies, rates, terms and conditions) and how to best use to improve their financial offerings
• Develop and maintain key external client relationships at the store/station, market/jobber, regional and district levels
• Drive increased levels of performance (i.e. application and sales/station engagement results) for assigned territory
• Implement targeted strategies to increase client engagement for underperforming territories / accounts within defined risk parameters
• Support sales and marketing campaigns
• Partner with Client Development/Sales Support to develop and deliver client reporting / analysis packages at the store/station; market/jobber; division and regional levels
• Conduct train-the-trainer sessions with clients to ensure strong knowledge of the credit program, compliance requirements and campaigns via conference call and WebEx. Support follow up training as required
• Provide support to FSMs, as requested, for shared territories / accounts including FSM post visit follow up calls
• Receive and manage inbound calls from client contacts related to Marketing campaigns, training follow ups, general program questions or client concerns
• Assist in client escalation and resolution processes
• Deliver on Quality Assurance standards set forth by the organization
• Capture all client interactions in Salesforce
• Perform other duties and/or special projects as assigned

Qualifications

Minimum of 1 year of telephone sales/field sales experience in financial services industry; or Minimum of 3 years sales experience if unrelated industry. Demonstrated ability to use various software programs. Grade/Level: 07.

Skills

• BA or BS degree
• Spanish/English fluency
• CRM experience (Sales Force preferred)
• Professional and consultative selling skills with emphasis on