Senior Specialist, IAM, SailPoint

Responsibilities

• Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
• Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents
• Create and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operations
• Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs
• Monitor IAM operations and escalate incidents to level three support as necessary according to established protocols
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications

• Minimum three years of recent experience in Identity and Access Management (IAM) with minimum one year of recent experience in Incident Management, Problem Management, Service Request Fulfillment, and the IAM domain within an Information Technology Infrastructure Library (ITIL) managed services context
• Bachelor's degree from an accredited college/university in Information Technology or a related field is required; Certified Information Systems Security Professional (CISSP) or other related cybersecurity certification is preferred; ITIL certification with a focus on Incident Management is preferred
• Clear understanding of IAM processes, controls, and systems, notably SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
• Proven ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations; familiarity with Okta, Ping Identity, Hitachi Password Manager, Microsoft Azure AD, Microsoft AD, and CyberArk is advantageous
• Strong communication skills, both written and oral, are essential for this role, while proficient in MS Word, Excel, and PowerPoint
• Must be able to work night and weekend shifts

Benefits

Preferable benefits include:

• A comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle.
• A robust suite of personal well-being benefits to support your mental health.
• Personal Time Off per fiscal year.
• A calendar of holidays to be observed during the year and provide eligible employees two breaks each year.

For more detailed information about our benefits, visit our KPMG US Careers site at Benefits & How We Work.

California Salary Range: $95855 - $208265

KPMG offers a comprehensive compensation and benefits package.

KPMG is an equal opportunity employer.

KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring.