Senior Specialist, IAM, SailPoint

About the role

KPMG is seeking a Senior Specialist, IAM, SailPoint to join their Managed Services practice. This role involves diagnosing and resolving Identity and Access Management (IAM) incidents, managing the incident lifecycle, and maintaining professional relationships with clients.

Responsibilities

• Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
• Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents
• Create and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operations
• Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Requirements

• Minimum three years of recent experience in Identity and Access Management (IAM) with minimum one year of recent experience in Incident Management, Problem Management, Service Request Fulfillment, and the IAM domain within an Information Technology Infrastructure Library (ITIL) managed services context
• Bachelor's degree from an accredited college/university in Information Technology or a related field is required; Certified Information Systems Security Professional (CISSP) or other related cybersecurity certification is preferred; ITIL certification with a focus on Incident Management is preferred
• Clear understanding of IAM processes, controls, and systems, notably SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
• Proven ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations; familiarity with Okta, Ping Identity, Hitachi Password Manager, Microsoft Azure AD, Microsoft AD, and CyberArk is advantageous

Qualifications

• Strong communication skills, both written and oral, are essential for this role, while proficient in MS Word, Excel, and PowerPoint
• Must be able to work night and weekend shifts

Skills

• Knowledge of IAM processes, controls, and systems, notably SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
• Ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations
• Strong communication skills, both written and oral
• Proficient in MS Word, Excel, and PowerPoint

Benefits

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.