Senior Specialist, Export

About the role

The Senior Specialist, Export processes orders and supports international export accounts in Latin America/Canada for both internal and external customers by serving as the subject matter expert for the Export team. The role provides exceptional customer service by satisfying any specific customer requirements and ensuring the timely release of shipments and arrivals to final destinations.

Responsibilities

• Order Processing & Administration:
  • Accurate order entry
  • Preparation of export documentation
  • Congestion with internal and external stakeholders
  • Coordination of shipments with warehouses, forwarding agents, processing returns/claims/adjustments, and providing proof of deliveries
  • Avoiding delays in order allocation and processing upon approval and receipt of payment
  • Researching and resolving customer and supplier issues
  • Collaborating with Finance teams to resolve credit issues or tax exemption guidance
  • Creating and overseeing billings for direct shipments from Brother factories to customers
  • Submitting requests for credit and debit for shipment errors
  • Working with Technical Support on overseas Quality Inspection shipment (QI order) and Customer Service for training machines/accessories to the overseas call centers
  • Collaborating with National Operations team on Shipment Incident Reports to identify root cause
  • Providing training and support to export specialists and team as needed
• Customer Service/Communication:
  • Daily communication with internal and external stakeholders (e.g. customers, sales reps, warehouses, forwarding agents, internal departments)
  • Maintaining a strong relationship with customer accounts
  • Ensuring timely communication to customers, including weekly back-order availability and export documentation
  • Providing excellent customer service, ensuring inquiries are satisfactorily resolved in a timely fashion and escalating issues when necessary
  • Responding to inquiries within 24 hours of receipt
  • Handling the release of export warranty orders
  • Following export Standard Operating Procedure (SOP) for subsequent processing
  • Participating in monthly and quarterly conference calls with subsidiaries and customers
  • Partnering with business units to understand customer needs and maintain relationships
• Documentation:
  • Evaluating compliance with foreign regulations governing shipment, receipt, and documentation of imported/exported products
  • Maintaining well-organized files for easy review; attaching customer's PO, shipping instructions, and other communication regarding SAP orders
• Reporting:
  • Create, review, and provide reporting on key metrics
  • Generate reports constantly to monitor open and back-orders statuses
  • Work with management to review existing processes and provide insight into improvements/changes

Qualifications

• Education: Associate's Degree in Business, Logistics, Supply Chain, or related field - preferred
• Experience: Minimum 5 years providing customer service via email, chat, and/or telephone line - International Import/Export role in an Order Management and/or Supply Chain environment
• Languages: Spanish Strongly preferred, Portuguese preferred
• Software/Technical Skills: Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Other Skills/Knowledge/Abilities: Ability to problem solve and understand data, Excellent customer service & communication skills (verbal & written), Strong ability to prioritize and follow-up as needed with relevant parties for customer resolution, Ability to work extended hours, if needed

Additional Details

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. Base Salary: The targeted base salary range for this position is $27.00 - $33.00 hourly. Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data. The base salary accounts for the entirety of the on-target earnings for this role. No additional incentives or variable pay are applicable. Our Benefits: We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/. Our Mission, Vision & Culture: Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. About Where We Work: Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers. Equal Opportunity Employer (EOE): Statement: Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .