Senior Specialist Enterprise Servicing - PayPal Ads

About the role

PayPal Ads is seeking a strategic, media-savvy Customer Success Manager to lead the execution of full-funnel media programs across a diverse portfolio of advertisers and agency partners. The ideal candidate brings deep advertising and digital media expertise, along with strong client partnership skills, to bring media strategies to life through thoughtful execution and ongoing optimization, deliver clear and actionable insights, and support sustainable advertiser growth.

Responsibilities

• Manage mid-sized to large client accounts
• Develop and present strategic advertising proposals
• Collaborate with internal teams to execute and optimize campaigns
• Analyze performance data and provide actionable insights
• Identify upsell and renewal opportunities
• Leverage ad platforms and attribution tools to measure ROI and advise on optimization
• Serve as the primary point of contact for onboarding, campaign execution, and ongoing advertiser support, partnering closely with the Account Executive
• Bring approved media strategies to life through thoughtful execution and ongoing optimization, working closely with cross-functional teams
• Monitor campaign performance and deliver clear, data-driven insights and recommendations to support advertiser growth and retention
• Act as a trusted internal partner, building strong relationships and driving alignment across key stakeholders
• Capture advertiser and internal feedback to inform product enhancements, process improvements, and the evolution of PayPal Ads solutions

Qualifications

3+ years of relevant experience and a Bachelor's degree OR any equivalent combination of education and experience.

Skills

• 6+ years of experience in advertising and digital media
• Proven track record managing multiple clients and stakeholders in a fast-paced environment
• Strong analytical skills and comfort using data to inform decisions and communicate insights
• Exceptional written and verbal communication skills, with the ability to influence cross-functional teams and client decision-makers
• Demonstrated success building long-term partnerships that drive measurable business outcomes

Pay

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. Expected pay ranges by location are:

• New York City, New York: $109,000.00 – $156,200.00 annually
• Chicago, Illinois: $95,500.00 – $141,900.00 annually

Additional compensation may include an annual performance bonus, equity, or other incentive compensation.

Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer comprehensive, choice‑based programs to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Schedule

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in‑person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.