Senior Specialist, Employee Communications

Job Description

• Executes communication strategies that deliver clear, timely and actionable information to frontline technical teams
• Translates business priorities, operational updates and network initiatives into field-ready communications for technicians and supervisors
• PARTNERS WITH LEADERS AND STAKEHOLDERS TO SUPPORT THE DEVELOPMENT AND REFINEMENT OF COMMUNICATION APPROACHES THAT DRIVE UNDERSTANDING AND ADOPTION
• DEVELOPS AND DELIVERS STRUCTURED COMMUNICATION TOOLS (E.G., HUDDLES, RECURRING UPDATES) THAT FOCUS ON WHAT MATTERS MOST TO FRONTLINE TEAMS
• SUPPORTS THE MANAGEMENT OF INTEGRATED COMMUNICATION PLANS AND EDITORIAL CALENDARS TO COORDINATE MESSAGING AND REINFORCE KEY PRIORITIES
• WRITES, EDITS AND PREPARES COMMUNICATIONS FOR DISTRIBUTION, ENSUREING CLARITY, ACCURACY AND EASE OF USE IN THE FIELD
• OWNS AND MAINTAINS KNOWLEDGE ARTICLES IN ONLINE REPOSITORIES TO REFLECT CURRENT PROCESSES, TOOLS AND TECHNOLOGIES, SURENING CONTENT IS ACCURATE, UP TO DATE AND EASY TO USE IN THE FIELD
• MONITORS FEEDBACK AND PERFORMANCE METRICS TO ASSESS HOW COMMUNICATIONS ARE RECEIVED AND UNDERSTOOD BY FRONTLINE TEAMS
• USES DATA AND FIELD FEEDBACK TO SUGGEST IMPROVEMENTS TO COMMUNICATION CONTENT AND DELIVERY
• COLLABORATES WITH CROSS-FUNCTIONAL PARTNERS TO ENSURE ALIGNMENT AND CONSISTENCY OF MESSAGES THAT IMPACT FRONTLINE OPERATIONS
• EXERCISES INDEPENDENT JUDGMENT IN MANAGING PRIORITIES AND DELIVERING ACCURATE, RELEVANT COMMUNICATION CONTENT THROUGH DATA AND FIELD FEEDBACK.

Skills

• Employee Communications
• Strategic Communication Planning
• Communication

Pay

Primary Location Pay Range: $78,928.01 - $118,392.01

Benefits

• Medical, prescription, vision, and dental insurance for eligible employees.
• 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay.
• Paid time off including eight observed company holidays and flex time.
• Exclusive perks + discounts, including tuition assistance, commuter benefits and more!