Senior Specialist, Digital Governance & Agentic AI

Job Responsibilities

• Subject matter expert on social media best practices to provide guidance to field marketing teams
• Aid in social media strategy development including social media content calendars, community management, listening, and data analysis for Aramark-facing B2B and client-facing B2C accounts
• Identify and track social KPIs; Build analytics dashboards to measure performance and success
• Help teams analyze results on campaigns and recommend changes to strategy where necessary
• Support role for AVA, Aramark’s AI chatbot
• Subject matter expert on AI Chatbot functionality, analytics, vendor management, etc. to assist in building continuous improvement
• Manage and improve team’s intranet website
• Conduct continuous training and support for all Emplifi users
• Collaborate with key stakeholders on developing corporate enablement tools and social best practice documentation
• Manage ongoing support of the Aramark.com external-facing AI Chatbot, AVA
• Host virtual training modules for new team members in the field
• Be the go-to person for question and guidance for our social media tools

Qualifications

• Bachelor’s degree
• 3+ years of social media marketing experience
• Proven experience managing high quantity of social media credentials and logins
• Demonstrated experience facilitating relationships with social media platform reps (Meta, LinkedIn)
• Experience with managing social media enablement tools (Emplifi, Sprout, Sprinklr, etc.)
• Self-motivated individual with creative problem-solving skills and willingness to learn and contribute; superior time-management skills and demonstrated track record of taking initiative
• Organizational skills, experience with high-volume request queues and spreadsheet management preferred

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.