Senior Specialist, Customer Technology

About Scout Motors

We're carrying forward the heritage of one of the most iconic American vehicles in history, dating back to 1960. Scout is more than just a brand—it’s a legacy steeped in a culture of exploration, caretaking, and hard work. We’re revitalizing an iconic American brand by electrifying it, digitizing it, and infusing it with innovation while respecting its past and future. Scout Motors stands for its people and customers, creating vehicles equally at home at a campsite, job site, or on a commute. Our vehicles feature two powertrains: an all-electric option and the Harvester™ range extender, which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower talented, inclusive, and entrepreneurial teams to innovate. Our employees are visionaries, leaders, and doers who collaborate to build better and drive change.

About the Role

We are seeking a candidate to lead IT initiatives for customer identity, CRM, and connected revenue systems. You will own the strategy, roadmap, and delivery of technology platforms supporting Scout Motors’ customer relationship, customer data, connected services, membership, subscriptions, and recurring revenue capabilities. This is a hands-on domain expert role responsible for treating customer data and customer lifecycle platforms as strategic enterprise capabilities.

The role will work closely with Sales, Marketing, Customer Experience, Commercial Services, Charging, Digital Product, Data/MDM, Platform Engineering, Security, and Enterprise Architecture to ensure a scalable customer record and connected revenue ecosystem that supports direct-to-consumer growth.

Responsibilities

• Own the strategy, roadmap, and delivery of Customer 360, CRM, and connected revenue systems supporting customer identity, lifecycle engagement, membership, subscriptions, entitlements, charging customer data, and recurring services.
• Serve as the Commercial IT domain owner for CRM and customer record capabilities, ensuring systems align with business and technical needs.
• Translate customer lifecycle, sales, marketing, service, charging, membership, and connected services requirements into scalable system capabilities, data models, integration needs, and delivery plans.
• Partner with Digital Product Managers, Commercial Operations, Data/MDM, Platform Engineering, Security, Enterprise Architecture, and business stakeholders to align build/buy decisions and customer-data architecture.
• Manage CRM and customer-data enhancement workstreams, including backlog shaping, vendor assessment, data integration, identity resolution, reporting, operational readiness, and support model definition.
• Ensure all customer data and connected revenue solutions align with enterprise architecture, platform standards, data governance, privacy, security, integration patterns, and operational readiness requirements.

Location & Travel Expectations

This role is based at Scout Motors’ corporate headquarters in Charlotte, NC, and requires 4-5 days per week in the office. Regular in-person meetings and events are expected, along with occasional travel to participate in company events.

Requirements

• Proven track record delivering customer, CRM, data, subscription, or revenue technology platforms in a complex business environment.
• Strong understanding of CRM, customer data platforms, customer identity, marketing automation, subscriptions, memberships, payments, entitlements, or connected services.
• Experience with CRM integrations, MDM, customer data models, and enterprise data platforms preferred.
• Ability to translate customer lifecycle needs into system capabilities, data flows, integration requirements, and actionable delivery roadmaps.
• Strong understanding of how customer data supports sales, marketing, support, connected services, charging, analytics, and AI use cases.
• Experience partnering with Data, MDM, Platform Engineering, Security, Privacy, Enterprise Architecture, and business stakeholders.
• Strong vendor and platform management skills, including roadmap ownership, backlog prioritization, fit-gap analysis, and release planning.
• Excellent communication and stakeholder management skills, with the ability to drive alignment across business, product, and technical teams.
• Bachelor’s degree in information technology, business, data management, engineering, or a related field.
• 8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery; automotive, DTC, or subscription experience preferred.

What You’ll Gain

The opportunity to build products and a company from the ground up, creating something new and lasting with an iconic brand at its foundation. Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing.

Benefits

• Competitive insurance including medical, dental, vision, and income protection plans.
• 401(k) program with employer match and immediate vesting.
• Generous Paid Time Off: 20 days planned PTO (as accrued), 40 hours unplanned PTO, and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for bereavement, jury duty, voting time, or military leave.

Pay

This is a full-time, exempt position eligible for a base salary and participation in an annual performance bonus program. The initial base salary range is $120,000 - $145,000, determined based on skills and experience. The annual performance bonus program is preset and not candidate-dependent.