Senior Specialist - Construction Technology

Description

The Senior Specialist - Construction Technology serves as MacAllister Machinery's senior technical subject matter expert for advanced Cat technology solutions, including Cat Command, Autonomy, Cat Detect, Cat Payload, and VisionLink Productivity. As the senior technical progression from the Fleet Solutions Specialist role, this position leads advanced technology deployments, commissioning, customer enablement, and adoption initiatives while serving as the primary technical resource for emerging construction technologies. The role also supports the growth of MacAllister's advanced technology business through customer demonstrations, Cat Command rental program leadership, and technology adoption initiatives. Working closely with Sales, Product Support, SITECH, Caterpillar, and customers, the Senior Specialist ensures technology solutions are successfully deployed, adopted, and delivering measurable customer value.

Position Duties/Responsibilities

• Lead the planning, commissioning, and operational readiness of advanced Cat technology solutions, including Cat Command, MineStar, Cat Detect, Cat Payload, VisionLink Productivity, and emerging Autonomy platforms, coordinating equipment ordering, hardware procurement, site readiness, software activation, validation, and go-live activities.

• Serve as MacAllister's primary project lead and customer liaison for advanced technology implementations, partnering with customers, Caterpillar personnel, CDI resources, SITECH, Sales, Rental, and Product Support teams to ensure successful deployment and long-term customer success.

• Independently evaluate customer applications, machine configurations, operational workflows, site readiness requirements, and deployment risks; determine deployment strategies, commissioning requirements, resource needs, and training plans aligned with customer objectives, Caterpillar standards, and MacAllister business goals.

• Lead the development, deployment, utilization, and growth of MacAllister's Cat Command demonstration and rental program, including command stations, equipped machines, customer demonstrations, dealer-to-dealer rentals, customer rental opportunities, and related revenue-generating technology initiatives.

• Drive technology adoption, utilization, and customer value realization by providing onboarding, training, operational guidance, and post-deployment support while identifying barriers and implementing strategies to improve customer outcomes and reduce churn.

• Conduct customer demonstrations, technology showcases, trade show events, and pre-sale activities to validate application fit, demonstrate customer value, and support technology sales growth.

• Monitor commissioned site performance, customer utilization, adoption trends, and technology outcomes to identify opportunities for continuous improvement and expanded technology utilization.

• Identify and develop opportunities to expand advanced technology adoption through rentals, commissioning services, operator training, consulting services, and emerging Caterpillar automation and autonomy initiatives.

• Support Caterpillar technology growth objectives by promoting advanced technology solutions and helping customers achieve measurable improvements in safety, productivity, utilization, and operational efficiency.

• Collaborate with SITECH technicians and service leadership to coordinate installation, field service, commissioning, and ongoing customer support activities for advanced technology solutions while maintaining ownership of customer engagement, technology adoption, training, and value realization.

• Supervise cross-functional project teams during customer deployments, commissioning activities, demonstrations, and technology adoption initiatives.

Position Requirements

• High School Diploma or GET equivalent, Associate’s degree, technical school certification, or equivalent hands-on experience in a related field. 7 years or more of experience with Caterpillar equipment, heavy equipment technology, product support, equipment sales, fleet management, or related construction technology functions, including experience supporting customer-facing technology solutions.

• Valid driver’s license and ability to travel extensively across Indiana and Michigan service territories.

• Completion of Caterpillar technology training and certifications involving Cat Command, Cat Detect, Cat Payload, VisionLink Productivity, MineStar, Automation, or Autonomy technologies.

• 1-year leading customer-facing technology deployments, commissioning activities, site validation, or operational readiness programs.

• Demonstrated knowledge of Cat on-machine technology products, including VisionLink, Cat Command, Cat Detect, or Cat Payload.

• Experience delivering customer training, technology demonstrations, or operational consulting related to construction technology solutions.

• Extensive understanding of Heavy Equipment Fleet Management, including types, function, and maintenance requirements.

• Strong computer skills experience with MS Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister/Michigan systems (ET, ECA, VisionLink, Oak, etc.).

• Excellent listening, verbal and written communication skills, excellent organizational skills, excellent problem-solving skills and the ability to interpret and apply policies, procedures, guidelines and laws, excellent project management skills with a strong ability to manage change and conflict, strong knowledge of the product and a good knowledge of the product market, as well as a strong respect for the Caterpillar influence, strong leadership skills, including creative thinking, decision-making and goal setting skills, excellent customer service skills.