Senior Specialist, Client Service

About the Role

Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing and resolving complex operational and technical issues, ensuring requests are executed. Applies advanced problem-solving skills, judgment, and experience to analyze information. Uses developed communication skills to deliver high-quality service to a specialized client base.

Responsibilities

• Provides individuals at assigned clients with information related to BNY Mellon's products and services, representing an array of lines of business and geographies, and leverages an in-depth understanding of broader BNY Mellon services and offerings.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
• Resolves complex or non-routine client issues or inquiries, as needed.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
• Proposes expanded offerings to clients for front-office consideration, utilizing an understanding of BNY Mellon products and services.
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Helps develop process improvements.
• Provides guidance to less experienced team members.
• Supports multiple, complex client accounts.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.

About The Team

Our culture speaks for itself. Check out the latest BNY news at BNY Newsroom & BNY LinkedIn.

Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.