Senior Specialist, Client Processing Team Lead

The Senior Specialist, Client Processing Team Lead role is located in Pittsburgh. Key responsibilities include:

1. Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management
2. Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
3. Build strong, trusted client relationships and ensure consistent, accurate service delivery
4. Ensure full compliance with BNY policies and all regulatory requirements
5. Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes
6. Maintain process knowledge and quality, providing regular feedback and driving continuous improvement
7. Identify process risks and errors, ensure root cause analysis, and implement sustainable corrective actions
8. Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk

To be considered for this role, candidates should have:

• A Bachelor’s degree in Business, Finance, or a related field
• Advanced degree or professional certifications in finance or business administration preferred
• Typically 5-6 years of experience in corporate trust or related fields within financial services
• Good experience of Trade processing, reconciliation, client service, and people management
• Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions
• Experience in holding teams responsible to department KRI's and undertaking annual performance reviews with teams
• Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI

About the Team

At BNY, our culture is known for fostering growth and success. We are a leading global financial services company influencing nearly 20% of the world’s investible assets. We leverage cutting-edge AI and technology to drive transformative solutions and uplift communities worldwide.

About BNY

BNY offers competitive compensation, benefits, and wellbeing programs. Eligible employees may enroll in a 401(k) plan, participate in Company-sponsored medical, dental, vision, and basic life insurance plans, and receive various paid time off benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.