Senior Solutions Support Engineer - US East

About the role

This role will lead technical work focused on cloud-enabled scalability, reliability, and delivery excellence. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Provide exceptional technical support for the company product
• Troubleshoot and resolve customer technical issues collaboratively
• Escalate cases requiring advanced technical or strategic attention
• Act as the subject matter expert for the company’s core technologies
• Mentor team members on case management and technical skills
• Create and publish training materials for internal use
• Participate in on-call rotation for after-hours support
• Develop automated solutions to enhance support services

Qualifications

• 7+ years in technical customer support or related field
• 3+ years experience with Cloud technologies (Azure, AWS, GCP)
• 2+ years hands-on with Kubernetes (AKS/GKS/EKS)
• Experience debugging code in Java, Python, Shell, JavaScript, JSON
• Proficient with command-line tools and Linux environments
• Must reside in the contiguous United States

Pay

$128,000 – $176,000 annually

Benefits

• Bonus opportunities
• Equity options
• Comprehensive health benefits
• Flexible work hours
• Opportunity for professional development
• Paid time off for vacations and holidays