Senior Solutions Engineer | West Coast | Remote
About the role
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Our Majors Solutions Engineering team are our in-house, customer-facing product experts. The team enables Grafana Labs' worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Majors SE team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.
Responsibilities
- Join as an early member of a high-growth team working together to solve technical and customer problems the right way
- Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
- Own the technical engagement with customers and help close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
- Deliver product and technical presentations to potential and existing customers
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
- Drive product conversations based on needs and problems learned during customer interactions
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
Requirements
- Ideally located on the West Coast of the US
- 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
- Startup experience where job duties are varied and complex, requiring strong judgment, collaboration, and leadership
- Ability to work and collaborate with an international, remote-first team
- First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers
- Ability to skillfully articulate our value proposition and the technical advantages of our products
- Passion for solving technical challenges and bringing creative solutions to customers
- Technical mindset and a desire to grow technically (e.g., recent grad of a coding bootcamp or previous post-sales/engineering experience)
- Self-motivated, initiative-driven, creative, and open to taking brave steps
Pay
In the United States, the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All roles include Restricted Stock Units (RSUs). Compensation ranges are country-specific; if applying from a different location, your recruiter will discuss your market’s defined pay range and benefits at the beginning of the process.
Benefits
- 100% remote, global culture with team members across 40+ countries
- 30 days of annual leave, including 3 Grafana Shutdown Days (complies with local legislation)
- In-person onboarding to connect with new team members
- Transparent communication and open decision-making
- Innovation-driven environment with autonomy and support to try new things
- Open-source roots and community-driven values
- Empowered teams with a high-trust, low-ego culture
- Defined career growth pathways
- Approachable leadership with transparent and involved executives
- Collaborative and passionate team environment