Senior Solutions Engineer (Pre-Sales)

About the role

RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them. On the ServiceNow side, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations. On the Datadog side, our team drives better observability, availability, and deployment velocity.

What You'll Do

• Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs
• Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale
• Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs
• Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration
• Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions
• Develop technical content and collateral to support sales and marketing initiatives
• Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings
• Collaborate with the sales, marketing, and engineering teams to ensure successful customer outcomes

Who You Are

• 5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry
• Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions
• Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)
• Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC
• Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience
• Strong problem-solving skills and the ability to think creatively to develop customized solutions
• Able to work independently and manage multiple projects and priorities
• Strong collaboration and team-oriented mindset
• Commitment to ongoing learning and professional development

Compensation

Base Salary: $130,000-$180,000 annually, depending on experience, plus uncapped commission potential

Benefits

• 100% Employee Healthcare Coverage (Medical, Dental & Vision)
• Retirement Plan (5% 401k Match, IRA)
• Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Hybrid Work Opportunities
• Fitness & Commuter Subsidies available
• Equity
• Relocation Assistance

Equal Opportunity Employer

RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.