Senior Pre Sale Solutions Engineer

Responsibilities

• Partner with Account Executives to support enterprise opportunities from technical discovery through close
• Lead technical discovery sessions, architecture discussions, workshops, demos, and proof-of-concepts
• Build and deliver compelling demos and sample GenAI applications showcasing Opik’s capabilities across:
• LLM evaluation
• Agent observability
• Trace and span analysis
• Regression testing
• Prompt and configuration management
• Production AI monitoring and governance
• Design and execute enterprise proof-of-concepts with measurable success criteria tied to customer business outcomes
• Help customers operationalize AI agents and GenAI applications in production environments
• Collaborate with Customer Success to ensure smooth customer handoffs into onboarding and post-sales deployment
• Collaborate with Product and Engineering teams to communicate customer feedback, product gaps, technical requirements, and competitive insights
• Build reusable demo assets, technical enablement content, and evaluation frameworks for the field organization
• Assist in developing standardized demo flows, technical messaging, and customer engagement best practices

Requirements

• 5+ years in Solutions Engineering, Sales Engineering, Customer Engineering, or related customer-facing technical roles
• Experience supporting enterprise SaaS, AI infrastructure, developer tooling, or observability platforms
• Experience working with AI/ML workflows, APIs, developer platforms, or cloud infrastructure
• Bachelor’s Degree in Computer Science, Engineering, Mathematics, or related technical field preferred
• Experience with Generative AI infrastructure or LLM tooling
• Experience supporting open-source GTM motions
• Familiarity with AI observability, evaluation, or production monitoring platforms
• Experience building AI demos, agent workflows, or prototype GenAI applications