Senior Solutions Engineer, Enterprise Accounts - NYC

About the role

The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers.

Responsibilities

• You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of Cloudflare products and services to existing and potential customers.
• In this role, you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.
• Customer Engagement & Solution Mapping:
• Identifying customer initiatives and business challenges, and subsequently mapping them to appropriate Cloudflare solutions.
• Building technical champions and strong relationships within customer accounts.
• Leading demonstration and proof-of-concept activities for both prospects and customers.
• Developing and presenting customer presentations tailored for all organizational levels within an Enterprise Customer's organization.

Requirements

• Minimum 8+ years pre-sales experience.
• Proven experience in a customer-facing technical role, such as Solutions Engineer, with exposure to CDN, Security, Networking, or SaaS technologies.
• Solid written, verbal, and presentation communication skills.
• Demonstrated ability to manage multiple projects and activities concurrently.
• Highly motivated, curious, and collaborative team player who works with a sense of urgency.

Desirable Skills, Knowledge, And Experience

• Bachelor's Degree or equivalent relevant work experience.
• Networking & Application Architecture: Strong grasp of fundamental customer network and application designs, including detailed knowledge of the user-to-application workflow in hybrid environments (Azure, AWS, GCP).
• Security: Understanding, knowledge, or experience with application and network security.
• SaaS & Remote Access: Familiarity with SaaS application environments and challenges related to VPN/remote access.
• Monitoring & Analytics: Experience or knowledge of SIEM and log analytics platforms.
• Client Management: Foundational knowledge of client OS and software distribution.
• Executive Communication: Demonstrated ability to interact with and communicate messages of network and security transformation to senior-level staff and executives.
• Networking Expertise: Strong understanding of routing, subnetting, split tunnels, SD-WAN, and local internet breakout.
• Security Risks: Familiarity with common end-user and application security threats, including DDoS, malware, phishing, and viruses.
• Market Knowledge: Awareness of the competitive landscape, particularly concerning CDN providers and internet security technologies.

Benefits

• Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance.
• Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.
• Time Off: Flexible paid time off covering vacation and sick leave, Leave programs, including parental, pregnancy health, medical, and bereavement leave.

Pay

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. For New York, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $234,000.00 - $292,000.00.

Schedule

Up to 50% travel for attending meetings with prospects or customers, participating in conferences and industry events, and collaborating with Cloudflare colleagues.