Senior Solutions Engineer | East Coast

Accountabilities

• Serve as a customer-facing technical expert, supporting enterprise sales efforts and helping customers understand the value of advanced observability solutions.
• Partner with sales teams to communicate product value, technical capabilities, and strategic solutions to prospective and existing customers.
• Own technical customer engagements, supporting opportunity qualification, evaluations, demonstrations, and successful deal execution.
• Deliver product presentations, technical workshops, hands-on enablement sessions, and customized demonstrations based on customer needs.
• Build strong relationships with customers by understanding their technical challenges, business goals, and operational requirements.
• Provide technical guidance throughout the customer journey, helping organizations maximize platform adoption and business value.
• Act as a feedback channel between customers and internal product and engineering teams, sharing insights on customer needs and market trends.
• Drive technical discussions around customer problems and recommend effective solution approaches.
• Collaborate with internal teams to improve documentation, knowledge resources, training materials, blog content, videos, and enablement resources.
• Stay current on competitive solutions, industry trends, and emerging technologies to support strategic customer conversations.

Requirements

• Technically skilled solutions professional with experience in pre-sales, customer-facing engineering, and enterprise technology environments.
• Experience working with open-source technologies, observability platforms, monitoring solutions, cloud technologies, or related technical ecosystems is strongly preferred.
• Strong ability to explain complex technical concepts to both technical and business audiences.
• Experience delivering product demonstrations, technical presentations, workshops, and proof-of-concept engagements.
• Strong problem-solving mindset with the ability to understand customer challenges and design creative solutions.
• Tech background with experience in engineering, software development, infrastructure, cloud platforms, or related fields.
• Able to collaborate effectively with remote, international teams across different functions.
• Excellent written and verbal communication skills with strong presentation abilities.
• Self-motivated, proactive, and comfortable working independently in a fast-moving environment.
• Able to manage varied responsibilities while demonstrating sound judgment and ownership.
• Interest in continuously learning new technologies and expanding technical expertise.

Benefits

• Competitive on-target earnings compensation range of $204,000-$254,000 USD depending on experience, skills, and location.
• Restricted Stock Units (RSUs), providing employees with ownership participation.
• Fully remote work environment with the flexibility to work from anywhere in the United States.
• Opportunity to work within a global, remote-first organization with team members across multiple countries.
• Comprehensive career growth opportunities and professional development support.
• Collaborative culture built around transparency, autonomy, and trust.
• Opportunity to contribute to open-source technology and innovative solutions used by millions of users.
• Flexible annual leave policy with dedicated company shutdown days.
• Supportive environment with approachable leadership and empowered teams.
• In-person onboarding experience designed to help new employees succeed from day one.
• Chance to work on meaningful technical challenges within a rapidly scaling organization.