Senior Solutions Engineer - Banking & FSI (East)
About the role
The Senior Solutions Engineer - Banking, Financial Services, & Insurance (FSI) is an expert who understands the specific needs of small and medium sized enterprises and provides business-driven consulting to both prospective and existing customers. SEs offer industry-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions. This individual is a seasoned practitioner with deep experience selling SaaS based solutions. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. They are recognized thought leaders who confidently support C-level discussions, accelerate deal cycles, and help identify and expand revenue opportunities in FSI.
Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution.
- Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions.
- Listens to the customer to gather information that can be leveraged in upcoming presentations.
- Uses in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements.
- Continually learns about Talkdesk solutions to keep up with innovations and new releases of TD software.
- Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs uncovered during Discovery.
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
- Assists with scoping SOWs for customer implementations as needed.
- Scopes, executes and manages customer pilots and POCs.
- Responds to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
- Works closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
- Assists with marketing and demand generation events as necessary.
Requirements
- B.S. Computer Science, Software Engineering, AI, MIS or equivalent work experience.
- 8+ years as a Solutions Engineer in SaaS Industry.
- Experience selling to Mid-Market and Enterprise sized enterprises.
Skills
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus.
Pay
Pay Range (OTE): $157,000 - $235,000. Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits: 401(k) plan.
- Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
- Paid Holidays: Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.