Senior Solutions Engineer - Banking & FSI (East)

Key Responsibilities

• Carries out discovery conversations with customers to understand their needs and requirements for a new solution.
• Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions.
• Listens to the customer to gather information that can be leveraged in upcoming presentations.
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements.
• Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assists with scoping SOWs for customer implementations as needed.
• Scopes, executes and manages customer pilots and POCs.
• Respond to functional and technical RFI/RFP requirements and map said requirements to the software solution.
• Works closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
• Assists with marketing and demand generation events as necessary.

  Core Background

  • B.S. Computer Science, Software Engineering, AI, MIS or equivalent work experience.
  • 8+ years as a Solutions Engineer in SaaS Industry related experience in selling to Mid-Market and Enterprise sized enterprises.
  • Ability to command the attention in a room by delivering compelling presentations and demonstrations.
  • Good problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Ability to communicate complex technical concepts to both technical and non-technical audiences.
  • Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
  • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
  • Knowledge of UCaaS, CCaaS software is a plus.
  • Knowledge in web / scripting technologies is a plus.

  Pay, Benefits, and Schedule

  THE PAY TRANSPARENCY INFORMATION BELOW IS ONLY APPLICABLE TO ROLES WITHIN THE UNITED STATES:

  • Pay Range (OTE): $157,000 - $235,000
  • Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
  • Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
  • Retirement Benefits: 401(k) plan.
  • Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
  • Paid Holidays: Talkdesk offers 14 paid holidays each year.
  • Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.