Senior Solutions Consultant

About the Role

An HBS Senior Solutions Consultant (Senior SC) is involved in the sales process in all aspects of HBS technology solutions and services as it relates to short and long-term goals and strategies of our customers. The Senior SC takes ownership of their customer’s journey, building long-term client relationships while serving as a strategic technology and business advisor, helping clients reach their short- and long-term organizational goals. This individual will leverage their expertise and the expertise of the HBS team to uncover customer needs, develop customized solutions, and ensure every interaction culminates in exceptional customer satisfaction.

The HBS Senior SC may also mentor Associate Solutions Consultants, guiding them to expand their expertise and drive collective success forward. This role is designed for those passionate about leading from the front and making a definitive mark on the business landscape.

Responsibilities

• Provide leadership and mentorship to Associate Solutions Consultants.
• Assist in developing associate solutions consultant training and development plans.
• Lead projects or teams.
• Quote prices, credit terms, and other bid specifications.
• Analyze client needs and interests and manage client satisfaction issues.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Negotiate prices and terms of sales and service agreements.
• Maintain customer records using CRM and other available tools.
• Visit establishments to evaluate needs and promote product or service sales.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Verify that materials lists are accurate and that delivery schedules meet project deadlines.
• Consult with engineers regarding technical problems.
• Accurately forecast new business as it is being developed and closed.
• Identify prospective customers using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Demonstrate and explain the operation and use of technical products to clients through telephone and in-person calls and presentations.
• Promote company ability, reputation, products, systems, new techniques, and other specialized technical knowledge throughout the industry.
• Attend sales meetings and read related publications to keep current on product applications, technical service, market conditions, competitive activities, advertising, and promotional trends.
• Initiate sales campaigns and follow marketing plan guidelines to meet sales and production expectations.
• Contact new and existing customers to discuss their needs and explain how these needs could be met by specific products and services.
• Study information about new products to accurately depict equipment and supplies and make proper recommendations.
• Compute customer's installation or production costs and estimate savings from new services, products, or equipment.
• Meet or exceed projected sales goals at the highest level.
• Perform other duties as assigned.

Requirements

• Six or more years of related sales experience in the technology industry.
• Advanced business knowledge and acumen.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• High School Diploma or equivalent.
• Maintain an outcome-focused mindset.
• Strong prioritization skills.
• Team-oriented attitude with a professional and respectful demeanor.

About HBS

Heartland Business Systems is one of the largest technology VARs (Value-Added Resellers) in the Midwest. We pride ourselves on our Core Values:

• Performance – Driven to achieve exceptional results in all aspects of our business.
• Respect – Team members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.
• Innovation – Passionate about serving our internal and external customers with innovative solutions to enhance their success.
• Development – Committed to developing ourselves and each other in ways that support and improve performance.
• Excellence – Take great pride in all we do and strive for excellence always.

Benefits

• Competitive compensation package (may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans).
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

Day in and day out, you will be part of a collaborative, innovative, and award-winning team that will help you grow as a professional. Choose HBS today!