Senior Solutions Architect - US Remote

About the role

Motorola Solutions’ North America Solutions Deployment and Integrations team delivers public safety applications (Computer Aided Dispatch, Records Management Systems, Radio System Integration, Call Handling equipment, Reporting applications, Fire Station Alerting) to 911, Police, Fire, and EMS agencies. The Solution Architect is a remote field engineer (eligible to live anywhere in the US) who takes projects from sales to service, owns project scope and interfaces, works within a project team with direct customer interaction, collaborates with the project manager to meet schedule, scope, and cost constraints, documents deliverables, works with customer requirements and the interface development team, troubleshoots with minimal supervision, installs, integrates, deploys, and delivers defined solutions, identifies product defects, tracks billable hours, trains new team members, and travels to customers as needed (under 25% travel). The role requires passing a CJIS background check.

Responsibilities

• Coordinates and implements customer installation activities in a time‑sensitive manner.
• Elicits customer requirements and can communicate technical details in verbal and written form to all levels of organization.
• Understands Public Safety customer environments for product security and reliability.
• Delivers solutions within the context of a defined product, standard interfaces, and limited flexibility.
• General software and IP network debugging skills are critical; must be a problem solver.
• Installs, integrates, deploys, and delivers defined solutions.
• Identifies product defects and monitors resolution from engineering to customer acceptance.
• Tracks billable hours for projects worked and completed.
• Trains new team members as required for this position.
• Travels to customers as needed for this position.

Requirements

Basic requirements

• High School diploma, Bachelor’s Degree in Engineering, General Studies, Information Systems, or Technology, plus working experience in one of the following areas: Systems Integration, Software Engineering, Systems Engineering, Product Development, Public Safety, Systems