Senior Solutions Analyst - Microsoft Dynamics

About the role

We are looking for a Senior Solutions Analyst to lead and support Microsoft Dynamics 365 Business Central (BC) initiatives across our warehousing, manufacturing, and supply chain operations. This role sits at the intersection of business process, functional design, project delivery, and technical execution. You will lead cross-functional BC projects end-to-end while staying hands-on enough to dig into data, troubleshoot configurations, and speak credibly with developers and functional consultants alike.

This is an individual-contributor role based on-site (not remote).

Responsibilities

• Own the full project lifecycle for Business Central initiatives — scoping, planning, resourcing, risk management, testing coordination, go-live, and post-implementation support
• Lead projects touching warehouse management (bin/license plate structures, inventory tracking, lot/expiration control) and manufacturing processes (MES, process control, shop floor tools)
• Translate business requirements from warehouse, production, and supply chain stakeholders into clear functional specifications for BC configuration or development
• Coordinate with internal developers, ISV partners (e.g., warehouse/license plate extension vendors), and Microsoft partner resources on custom development, AL extensions, and third-party integrations
• Perform hands-on data analysis and validation using SQL to support testing, migration, and troubleshooting — able to query and interpret BC data structures
• Lead integration-related projects (e.g., EDI, SAP-connected customer systems, document capture, payroll/HR system feeds) from a PM and functional-analysis perspective
• Drive UAT planning and execution, ensuring test coverage reflects real warehouse and production workflows
• Identify process gaps and recommend BC configuration or light customization solutions, escalating to development resources when needed
• Maintain project documentation, timelines, and status reporting for both technical teams and business leadership
• Support change management and end-user training for new BC functionality
• Serve as a point of escalation for end users on BC-related process and system questions, providing day-to-day troubleshooting support and identifying recurring issues that point to broader process or configuration improvements
• Participate in evaluating BC apps, ISV extensions, and third-party tools for fit within a manufacturing/warehouse environment

Requirements

• 5+ years of experience focused on Microsoft Dynamics 365 Business Central (or NAV) implementations or major enhancements
• Demonstrated experience with BC in a warehousing/distribution and/or manufacturing environment (inventory management, bin/location structures, production orders, costing)
• Strong analytical skills — comfortable digging into data and processes to diagnose root causes rather than just tracking tickets
• Working knowledge of SQL: able to write and interpret queries against BC/SQL Server or Azure SQL databases to validate data and support troubleshooting
• Basic familiarity with software development concepts (able to read/follow AL code changes, understand extension architecture, or write simple scripts) — deep development expertise is not required, but technical fluency is
• Experience managing vendor/ISV relationships and coordinating technical resources (internal or contracted developers, Microsoft partners)
• Strong written and verbal communication skills, with the ability to translate between technical and non-technical audiences

Preferred Qualifications

• Experience with formal project management practices (scoping, risk logs, status reporting, UAT planning)
• Experience with Business Central warehouse/license plate ISV extensions (e.g., Insight Works)
• Familiarity with Power Automate, Power BI, or other Microsoft Power Platform tools
• Experience supporting BC in a 24×7 production environment
• Exposure to customer-owned inventory models or compliance-driven inventory tracking (e.g., managing inventory on behalf of a customer with its own ERP/SAP requirements)
• Experience with EDI, document capture/OCR tools, or third-party payroll/HR integrations
• Use of AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot) to support light coding tasks such as SQL query writing, AL extension review, and small automation scripts

Success Criteria

• BC projects delivered on time, with requirements that accurately reflect real warehouse and shop-floor operations
• Fewer post-go-live surprises because data and process validation happened early and thoroughly
• Business stakeholders trust that project updates are clear, honest, and grounded in technical reality
• Developers and ISV partners see you as someone who understands the “why” behind requirements, not just a ticket router