Senior Solution Consultant

Primary Responsibilities

Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.

Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.

Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.

Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.

Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.

Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.

Requirements

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript
• Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• Highest level of organizational skills and self-motivation
• Ability to work cross-functionally in a fast-paced environment

Nice-to-Haves

• Fluency in written and spoken Portuguese, Spanish, French, German
• Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants
• Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.

Pay Range (OTE Pay)

$123,000 - $205,000

Other Types of Pay

Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance

• Medical
• Dental
• Vision
• Life and Disability Insurance
• Employee Assistance Program (EAP)

Retirement Benefits

401(k) plan

Paid Time Off

Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays

Talkdesk offers 14 paid holidays each year.

Paid Sick Leave

Employees have uncapped paid time off, subject to manager approval and consistent with business needs.