Senior Solution Architect - Loyalty Management (35672)

Position Overview

We are seeking a Senior Solution Architect with deep, hands-on experience in Salesforce Loyalty Management to lead the architecture and implementation strategy for a major Loyalty & Referral initiative. The successful candidate will bring strong expertise in Loyalty Management, Data Processing Engine (DPE), enterprise integrations, and solution architecture. This role will define the end-to-end technical architecture for Phase 1 while establishing scalable design patterns and a technical foundation for future phases. The ideal candidate combines strong architectural leadership with practical implementation experience and can translate complex business requirements into secure, scalable, and high-performing technical solutions.

Responsibilities

• Lead the end-to-end architecture and solution blueprint for Phase 1 of the Loyalty & Referral platform.
• Establish reusable architecture patterns and technical foundations for Phase 2 and future enhancements.
• Define solution components, integration patterns, data flows, and technical dependencies across the ecosystem.
• Ensure the architecture supports scalability, performance, maintainability, and extensibility.
• Design and guide implementation of Loyalty Management capabilities supporting customer rewards and referral programs.
• Define data processing and integration patterns for:
  • Loyalty accrual and redemption
  • Customer and member eligibility
  • Tier/status management
  • Reward tracking
  • Referral triggers and incentives
  • Customer engagement events
• Leverage Data Processing Engine (DPE) capabilities for high-volume, rules-based event and loyalty processing.
• Define approaches for real-time and batch processing as required by business use cases.
• Architect integrations between the loyalty platform and BMO's core banking, wealth management, and online brokerage ecosystems.
• Define API, event-driven, and data integration patterns using technologies such as REST APIs, Kafka, MQ, microservices, and cloud/data platforms.
• Ensure reliable, secure, and scalable movement of customer, transaction, loyalty, and referral data.
• Establish integration standards and technical design principles for downstream engineering teams.
• Collaborate closely with business stakeholders, product owners, engineering teams, enterprise architects, and technical leads.
• Translate business and functional requirements into clear technical architecture and implementation blueprints.
• Lead architecture discussions, design reviews, and technical decision-making.
• Provide guidance to development and integration teams throughout the engagement.
• Ensure solution designs align with enterprise architecture, security, privacy, and compliance requirements.
• Identify architectural risks, dependencies, and constraints and develop appropriate mitigation strategies.
• Maintain technical documentation, architecture decisions, integration specifications, and solution standards.

Required Qualifications

• Hands-on Salesforce Loyalty Management experience is mandatory.
• Proven experience designing, implementing, or architecting enterprise-level Loyalty and Referral solutions.
• Strong hands-on experience with Data Processing Engine (DPE); DPE architecture and implementation experience is highly preferred.
• 8+ years of Solution Architecture experience, preferably within banking, wealth management, financial services, or another highly regulated enterprise environment.
• Strong understanding of:
  • RESTful APIs
  • Event-driven architecture
  • Kafka and/or MQ
  • Microservices
  • Cloud architectures
  • Enterprise data architectures
  • Real-time and batch data processing
• Demonstrated ability to convert complex business requirements into scalable technical solutions.
• Strong communication, stakeholder management, and technical leadership skills.

Preferred Qualifications

• Experience with Salesforce Loyalty Management and Data Processing Engine in production environments.
• Previous experience supporting wealth management, investment management, or online brokerage platforms.
• Experience with financial-services customer engagement, rewards, referral, or incentive programs.
• Prior exposure to BMO InvestorLine or similar investment/wealth platforms.
• Toronto-area presence and ability to support approximately 20% on-site collaboration.
• Deep Loyalty Management expertise will take priority over location.