Senior Software Quality Engineer

Position Summary

Reporting to the Sr. Director, Contact Center Engineering, the Sr. Software Quality Engineer is responsible for quality testing and automation efforts for the enterprise application portfolio. Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities

• Work on testing efforts for Projects and BAU/Enhancements as assigned and track to completion.
• Collaborate with project team on creating Test Strategies and Plans.
• Create test scenarios with appropriate feature coverage, perform test case peer reviews.
• Design and execute test cases with an Automation First approach.
• Appropriately log, track and manage defects.
• Communicate clearly on deliverable statuses, blockers, and mitigation plans.
• Be a leader in the continuous improvement of the product and your team.
• Self-starter with the ability to adapt interpersonal styles and techniques.
• Quick learner, hands on with fast paced execution.
• Good problem solving skills especially automation execution issues debugging.
• Customer-focused attitude, with high level of professionalism and discretion.
• Build relationships with internal and external stakeholders.

Experience and Qualifications

• 6+ years of experience in a Quality Engineering role.
• 3+ years of hands-on experience with writing automation test code and utilizing leading industry standard tools (Selenium, Postman, Cucumber/Gherkin, IDEs etc); AccelQ preferred.
• 2+ years in SQL.
• API/JSON/webservices testing experience.
• Experience working with Cloud technologies (AWS, Azure).
• Working knowledge of Oracle E-Business Suite (EBS) or salesforce.com/force.com platform.
• Experience working in an Agile/scrum delivery methodologies.
• Experience with CI/CD pipeline.
• Ability to collaborate across core teams and ease in working with both business and technology groups.
• Sense of urgency and commitment to deadlines with ability to manage several priorities in a high-pressure environment.

Computer Skills

• Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook).
• Able to learn and maneuver different software systems used to perform daily tasks.

Education

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field required.
• Equivalent combination of education and demonstrated IT operations leadership experience will be considered.

Competencies

• Functional / Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.