Senior Software QA Specialist

About OpenEye

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence, and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com.

JOB SUMMARY

This position is responsible for assisting software developers in testing software and hardware products as well as verifying customer use scenarios and requirements. Supports and adheres to the OpenEye Code of Ethics and Business Standards. At OpenEye, our Software QA Specialist position will work out of our Liberty Lake, WA headquarters.

JOB DUTIES AND RESPONSIBILITIES

• Conducts Agile QA for bugs and stories completed by the development team
• Interfaces with support and product management to diagnose and report customer issues
• Participates in Agile sprint planning and execution
• Creates and executes test plans based on software acceptance criteria
• Works with members of a project team to identify and qualify customer use cases/environments
• Manages testing of major feature development including coordination with junior testers
• Evaluates software and firmware applications for feature deviations from existing test plans
• Recommends updates, fixes and improvements to existing test plans as needed to ensure accuracy
• Configures and monitors long term and integration tests
• Aids and mentors other Software QA Specialist I's and II's
• Works with QA management to ensure SQA best practices are upheld in day-to-day operations
• Performs all other duties/responsibilities as necessary or assigned.

MINIMUM JOB QUALIFICATIONS

• High School Diploma or a General Education Degree
• A minimum of 8 – 10 years related experience and/or training
• Familiarity with web applications and web terminology
• Working Knowledge of: Hardware and Software troubleshooting, Windows, Linux & mobile operating systems, SQL Query, VSCode, Postman knowledge, Computer hardware component & networking terminology, Internet and web applications, OpenEye Code of Ethics and Business Standards