Senior Software QA Specialist

About OpenEye: OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy‑to‑use, comprehensive video management system backed by Heroic Customer Service® and support. Its on‑site and cloud‑based products protect schools, hospitals, banks, retail stores, and other facilities worldwide. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com.

About the role

This position is responsible for assisting software developers in testing software and hardware products as well as verifying customer use scenarios and requirements. It supports and adheres to the OpenEye Code of Ethics and Business Standards. The Senior Software QA will work out of the Liberty Lake, WA headquarters.

Responsibilities

• Conduct Agile QA for bugs and stories completed by the development team.
• Interface with support and product management to diagnose and report customer issues.
• Participate in Agile sprint planning and execution.
• Create and execute test plans based on software acceptance criteria.
• Work with project team members to identify and qualify customer use cases/environments.
• Manage testing of major feature development, including coordination with junior testers.
• Evaluate software and firmware applications for feature deviations from existing test plans.
• Recommend updates, fixes and improvements to existing test plans as needed.
• Configure and monitor long‑term and integration tests.
• Assist and mentor other Software QA Specialists I and II.
• Work with QA management to ensure SQA best practices are upheld in day‑to‑day operations.
• Perform all other duties/responsibilities as necessary or assigned.

Qualifications

• High School Diploma or General Education Degree.
• 8–10 years of related experience and/or training.
• Familiarity with web applications and web terminology.

Skills

• Hardware and software troubleshooting.
• Windows, Linux, and mobile operating systems.
• SQL query, VSCode, Postman.
• Computer hardware component and networking terminology.
• Internet and web applications.
• Knowledge of OpenEye products.

Pay

The pay range for this opportunity is $25.00 – $30.00 per hour, with eligibility for an annual discretionary bonus and the ability to purchase company stock at a discounted rate.

Benefits

• Collaborative, fun, creative culture where idea sharing is encouraged.
• Casual dress.
• Medical, dental, vision, and prescription benefits starting day 1.
• Generous medical plan subsidy and health savings account option with company contribution.
• Up to $5,000 annual company match for 401(k).
• Company‑paid short‑term/long‑term disability, AD&D and life insurance.
• Paid maternity and paternity leave.
• 15 days of paid vacation accrued per year (increases after year 3).
• Paid sick/wellness time accrued at a rate of 1 hour every 35 hours worked.
• 9 paid holidays per year.
• Educational Assistance Program covering non‑degree support, undergraduate and graduate degrees.
• Employee Equipment Program – free Alarm.com system for your home.

Schedule

Employees work from the office four days a week at the Liberty Lake, WA headquarters.