Senior Software Engineer - Python/Typescript

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a shit about helping restaurants succeed.

About This Role

Our operations, sales, and customer support teams run on workflows that were designed for humans — and many of them should no longer be. Manual handoffs, repetitive processes, slow queues, and duct-taped integrations are costing us speed, accuracy, and money. We're hiring a Senior AI Engineer to fix that.

• Your job is simple to describe and hard to do: find the inefficiencies across our business operations and replace them with AI-driven systems that are faster, smarter, and scalable.
• You'll work directly with ops, sales, and support stakeholders, understand their pain points firsthand, and build the automation that eliminates them.
• This is a high-autonomy, high-impact IC role. You won't have someone writing detailed specs for you. You'll get a business problem, dig into it, architect a solution, and ship it.

Required Experience

• 7+ years of professional software engineering experience — you understand how engineering and business systems actually work at scale, not just how AI demos work.
• Strong proficiency in Python and TypeScript/JavaScript — you can build production systems in both. Not scripts. Not notebooks. Production.
• Full-stack capability spanning backend services, APIs, and frontend interfaces. You can build the automation pipeline and the dashboard that shows it's working.
• 1–2+ years working deeply with LLMs and AI agents in production — not side projects, not hackathons. Real systems handling real workflows.
• Built multi-agent or agentic workflows — task decomposition, agent specialization, orchestration, error recovery. You've worked with Claude Code, LangGraph, CrewAI, AutoGen, or custom agent frameworks at a level where you can articulate why you chose one approach over another.
• Hands-on with AI coding tools daily — Claude Code, Cursor, GitHub Copilot, Windsurf, or similar. You don't just use them, you push their limits. You have a personal workflow that makes you measurably faster and you can teach it to others.
• Comfort working directly with non-technical stakeholders. You can sit with a support lead, understand their workflow, and translate it into a technical solution without needing a translator.

Nice to Have

• Familiarity with Salesforce platform development (Apex, Lightning, APIs) — we have significant Salesforce surface area and someone who can automate within it is extremely valuable.
• Experience building custom AI orchestration layers or multi-agent systems for business process automation.
• Background in CI/CD pipeline design and cloud infrastructure (AWS, GCP, or Azure).
• Prior experience in ops automation, business process reengineering, or internal tooling at a fast-growing company.

What You Won't Be Doing

• Building product features for restaurants (that's the rest of the org)
• Pure ML/AI research without production deployment
• Waiting for someone to write you a detailed spec before you start building
• People management — you're a pure IC who ships. You write more code than you write emails.

Tech Environment

• Languages: Python, TypeScript
• Infrastructure: AWS, GitHub, CI/CD (GitHub Actions)
• Business Systems: Salesforce, internal ops tooling
• AI Stack: You'll have significant influence on tool selection — bring your opinions
• Team tooling: Jira, Slack, standard SpotOn eng stack

How to Stand Out

Tell us about a time you looked at a manual business process, saw the waste, and built something that made it disappear. We want to hear what you automated, how you built it, and what the impact was. Bonus points if AI agents were a core part of the solution — and you can tell us where they worked, where they broke, and what you learned.

Compensation

Our base pay range starts at $160,000 - $190,000/year for this role.

Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan.

Offers will be reflective of the candidate’s location and experience.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Equal Employment Opportunity

We are an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.