Senior Software Engineer II – IT Operations Management

About the role

This role supports IT Operations Management (ITOM) by designing and delivering automation and integration solutions across physical datacenter infrastructure, private cloud, and public cloud environments. You will translate operational requirements into durable, observable software solutions that improve visibility, reporting, and operational effectiveness across a hybrid infrastructure footprint. You’ll also help strengthen engineering practices through collaboration, code reviews, and mentoring.

Responsibilities

• Design and deliver automation and integration solutions across ITOM platforms, fleet management tooling, and observability systems
• Build and maintain APIs and data pipelines supporting IT operations visibility and reporting
• Support and automate operations across physical datacenter infrastructure (hardware lifecycle, provisioning, asset tracking) and virtualized/cloud environments
• Apply IT governance practices and fleet management discipline across managed endpoints and infrastructure
• Collaborate with operations, infrastructure, and service management teams to identify gaps and translate them into engineered solutions
• Apply AI tooling fluently and deliberately to accelerate delivery and improve solution quality
• Mentor junior engineers on development methodology, automation patterns, and operational best practices
• Participate in code reviews and uphold engineering standards across the team while keeping abreast of emerging developments in IT operations tooling and AI-augmented engineering

Requirements

• Experience with IT operations platforms (ServiceNow or equivalent) strongly preferred, including ServiceNow development such as Flow Designer, Business Rules, REST APIs, and CMDB
• Experience with hybrid or multi-tier infrastructure environments (physical datacenter + cloud) strongly preferred
• Proficiency in PowerShell and/or Python for automation and systems integration
• Experience across hybrid infrastructure platforms: Azure, AWS, private cloud (VMware, Hyper-V, Proxmox, OpenStack), and physical datacenter operations (Dell hardware, rack/stack, lifecycle management)
• Familiarity with endpoint management, agent-based data collection, fleet management tooling, and IT governance practices
• Experience with infrastructure-as-code or cloud automation patterns (ARM, Terraform, PowerShell DSC, or equivalent) a plus
• Strong understanding of data modeling and SQL (MySQL or equivalent), with proficiency in API design and consumption (REST/JSON)
• Demonstrated ability to leverage AI-assisted development tools as part of standard engineering practice, with knowledge of observability and monitoring platforms a plus

Qualifications

Strong oral and written communication skills to translate operational requirements into technical designs

Skills

Experience with IT operations platforms (ServiceNow or equivalent) strongly preferred, including ServiceNow development such as Flow Designer, Business Rules, REST APIs, and CMDB

Experience with hybrid or multi-tier infrastructure environments (physical datacenter + cloud) strongly preferred

Proficiency in PowerShell and/or Python for automation and systems integration

Experience across hybrid infrastructure platforms: Azure, AWS, private cloud (VMware, Hyper-V, Proxmox, OpenStack), and physical datacenter operations (Dell hardware, rack/stack, lifecycle management)

Familiarity with endpoint management, agent-based data collection, fleet management tooling, and IT governance practices

Experience with infrastructure-as-code or cloud automation patterns (ARM, Terraform, PowerShell DSC, or equivalent) a plus

Strong understanding of data modeling and SQL (MySQL or equivalent), with proficiency in API design and consumption (REST/JSON)

Demonstrated ability to leverage AI-assisted development tools as part of standard engineering practice, with knowledge of observability and monitoring platforms a plus

Benefits

Learn more about the LexisNexis Risk team and how we work here.

Pay

The U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.

Schedule

This job is eligible for an annual incentive bonus.

Equal Opportunity Employer

We are committed to providing equal employment opportunities for all applicants and employees. We do not discriminate in hiring or employment practices based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.