Senior Software Engineer, Enterprise Integrations

About the role

The Senior Software Engineer, Enterprise Integrations at Reality Defender plays a key role in designing, building, and supporting integrations that connect Reality Defender’s platform with enterprise communications systems, telephony providers, and customer environments. This position involves developing backend services and APIs, working directly with enterprise customers, and delivering secure, scalable, and reliable solutions.

Responsibilities

• Design, build, and maintain enterprise integrations that enable real-time voice and communications workflows
• Develop backend services and APIs that integrate Reality Defender’s platform with enterprise customer environments
• Build and maintain REST APIs, webhooks, and event-driven services
• Work directly with enterprise customers and internal teams to implement and support complex technical integrations
• Collaborate with Product, Solutions Engineering, and Customer Success to translate customer requirements into scalable technical solutions
• Troubleshoot production issues, identify root causes, and implement long-term improvements
• Improve the scalability, reliability, observability, and performance of integration services
• Write automated tests and contribute to CI/CD pipelines and engineering best practices
• Participate in architecture discussions, design reviews, and code reviews
• Help shape the future of Reality Defender’s enterprise integration platform

Qualifications

• 3–6 years of professional software engineering experience
• Strong professional experience developing production applications in Python
• Experience designing, building, and consuming RESTful APIs
• Experience building distributed or event-driven systems
• Experience working with AWS or another major cloud platform
• Strong debugging, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills
• Comfortable collaborating with engineering teams, customer-facing teams, and enterprise customers

Nice to have

• Experience with Go (Golang)
• Experience with TypeScript
• Experience building modern web applications using React
• Experience with SIP, VoIP, or telecommunications technologies
• Experience integrating with telephony or contact center platforms such as Twilio, Genesys, Amazon Connect, Cisco, RingCentral, Five9, or Zoom Phone
• Familiarity with WebRTC, RTP, or other real-time communications technologies
• Experience with Kubernetes, Docker, and containerized applications
• Experience with messaging systems such as Kafka, RabbitMQ, or NATS
• Experience working on cybersecurity, fraud detection, identity verification, or AI/ML products

What success looks like

Within your first six months, you’ll deliver production-ready integrations for enterprise customers, become a trusted engineering partner for Solutions Engineering and Customer Success, expand Reality Defender’s telephony and enterprise integration capabilities, improve the reliability, scalability, and observability of customer-facing services, and contribute meaningful improvements to our engineering practices and platform architecture.

What we offer

• Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents
• Dental and Vision plans with 100% premium coverage for employees and their dependents
• Short/Long-term disability and life insurance plans with 100% premium coverage for employees
• FSA/HSA and 401k programs
• Equity compensation
• 20 days of PTO per year
• 12 weeks of Parental Leave
• Learning and Development budget
• Monthly wellness benefits
• Annual company-sponsored offsite