Senior Software Engineer, Enterprise Systems

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back.

What You’ll Do

• Drive core product domains.
  • You will be the primary architect and owner for critical systems driving Manufacturing Execution, Supply Chain, Finance, Parts Traceability, and Inventory, ensuring their long-term technical health and strategic direction.
• Deliver measurable impact.
  • Within your first year, you will stabilize essential services to 99.9% uptime, slash manual planning and production interventions by over 50%, and deploy a comprehensive traceability pipeline that tracks the vast majority of our manufactured assets.
• Lead technical design.
  • You’ll define the APIs, data models, and service boundaries that power our operations, while prioritizing observability through metrics, SLAs, and robust runbooks.
• Bridge hardware and software.
  • You will build resilient integrations between our digital services and physical hardware tooling, driving direct handoffs and ensuring our systems remain deterministic even during intermittent network connectivity.
• Own production excellence.
  • Engineers participate in an on-call rotation to maintain high-availability services, leading incident response and driving continuous improvement through deep-dive postmortems.
• Elevate the team.
  • You will mentor peers and refine our CI/CD and automated testing practices to ensure that deployments remain safe and repeatable in our unique hardware-integrated environment.

What You’ll Bring

• Senior individual contribution.
  • You possess at least 5 years of professional experience developing and maintaining full-stack production systems at scale, or have demonstrated equivalent technical mastery.
• Product-minded engineering.
  • You excel at understanding user needs, identifying root causes, and designing pragmatic solutions that balance business value with technical simplicity.
• Systems perspective.
  • You break down ambiguous operational problems, collaborate with stakeholders to define the right solution, and deliver software that improves real-world processes.
• Strong technical fundamentals.
  • You design maintainable systems, model data thoughtfully, make sound technical tradeoffs, and use AI effectively to accelerate development while maintaining high quality.
• Modern technology stack.
  • You'll work across Python, Go, PostgreSQL, React, Kafka, gRPC, AWS, Grafana, and Honeycomb, using AI throughout the development lifecycle for design, implementation, testing, debugging, and code review.
• Operational excellence.
  • You define meaningful service health metrics and reliability goals, create operational runbooks, participate in on-call rotations, and drive improvements through incident reviews.
• Quantifiable results.
  • You have a track record of shipping high-impact features that reduce manual intervention and boost throughput, backed by concrete metrics like downtime reduction or significant time savings.
• Collaboration and discovery.
  • This role requires regular on-site presence at our engineering or operations hubs to partner with cross-functional teams. When local, expect 5 days per week in-office, on the manufacturing floor, or at a test/commercial operations site. You are open to traveling up to 15% annually to be in close proximity to users and stakeholders.
• Owner’s mindset.
  • You are a decisive engineer who balances velocity with absolute correctness. You understand the direct operational consequences of your code in a safety-critical, hardware-integrated environment.
• Global authorization.
  • We are happy to sponsor work authorization for this role; U.S. citizenship is not a prerequisite for employment. Assuming this position, you will take full ownership of a mission-critical operational nervous system from day one. Your mandate involves delivering quantifiable results in system reliability and aircraft throughput within your first year, while managing SLO-driven services in close partnership with our physical hardware and field operations teams.

What Else You Need To Know

• The starting cash range for this role is $180,000 - $270,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact.
• The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
• Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.