Senior Software Engineer (data engineering)

Primary Responsibilities

• Design and implement scalable ETL/ELT pipelines to ingest structured and unstructured data from various sources (e.g., APIs, logs, databases, user interactions)
• Ensure data quality, consistency, and availability for bot training and real-time decision-making
• Bot Data Integration: Collaborate with bot developers to integrate data sources into conversational AI platforms (e.g., Amazon Lex, Dialogflow, Azure Bot Framework)
• Enable bots to access contextual and personalized data during interactions
• SRE/IT Support: Monitor and maintain voice bot systems (e.g., Amazon Lex, Google Dialogflow, Azure Bot Service, Genesys)
• Troubleshoot issues related to bot performance, voice recognition, call routing, and backend integrations
• Monitoring & Optimization: Implement data logging and monitoring systems to track bot performance, user engagement, and data drift
• Optimize data flows for latency, throughput, and cost efficiency
• Collaboration & Governance: Work closely with AI/ML, DevOps, and compliance teams to ensure secure and compliant data handling
• Maintain documentation and data lineage for transparency and auditability
• Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows and decision-making

Required Qualifications

• Bachelor's degree
• 8+ years of experience in data engineering, preferably in AI environment
• 5+ years of experience in Python, SQL, and data pipeline tools (e.g., Apache Airflow, Spark or Kafka)
• 5+ years of experience with cloud platforms (AWS, GCP or Azure) and data warehousing solutions

Preferred Qualifications

• Master's degree
• Familiarity with NLP concepts and conversational AI technologies

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

• Life: Resources and support to focus on what matters most to you, in every facet of your life.
• Emotional: Education, tools and resources to help you reduce and manage stress, build resilience and more.
• Physical: Health plans and other coverage to support wellness for you and your loved ones.
• Financial: Benefits for today and to help you plan for the future, including your retirement.