Senior Software Engineer, Community Support Engineering (Agent Core Products)

About the role

Community Support Engineering (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb’s global community support operations. The products and solutions we build support our customers, front line agents, and business process operations teams. They are a key driver of enabling Airbnb’s core business. As a member of CS Eng, you will have an opportunity to impact every person who travels or hosts on Airbnb.

Under CS Eng, the Agent Core Products team builds the core software that empowers our global support agents. The work has a direct impact on agent experience and the quality of service we provide to our guests and hosts.

Responsibilities

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features.
• Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
• Build efficient and reusable frontend web components, with high quality, while maintaining performance and scalable systems.
• Design and implement server-side APIs to support frontend requirements, demonstrating strong architectural judgment regarding the separation of concerns between client and server logic.
• Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems.
• Provide critical input on technical direction through engineering design discussions.

Qualifications

• 6+ years industry experience.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Experience architecting frontend systems; proven ownership of end-to-end features and cross-team integrations.
• Experience building large web applications using JavaScript/TypeScript.
• Experience with modern JavaScript/TypeScript libraries and tooling (e.g., React, GraphQL).
• Fluency in HTML, CSS, and related web technologies.
• Demonstrated excellence in accessibility, performance optimization, and paved-path client practices; influence beyond your immediate team.
• Product mindset with strong communication; comfortable driving cross-org integration with partner teams.
• Experience building UI for AI-driven features: both classical supervised machine learning and Generative AI.
• Proficiency in one or more back-end server languages (Java/Kotlin).
• Mentorship to junior developers.

Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. You must live in a state where Airbnb, Inc. has a registered entity.

Pay

Pay Range: $195,000—$220,000 USD. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.