Senior Software Engineer

About the Company

Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you’ll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a place where we promise to help our customers To and Through Retirement®. We’re proud to have been recognized as one of the best in the business:

• Named to Ward’s 50 list of top-performing life-health insurance companies
• Recognized on the list of Ingram’s Top 100 Private Companies in the Kansas City area in 2024

About the Role

We are building Security Benefit’s first true in-house Experience Service Center: a digital-first, AI-assisted operation that supports our customers in the moments that matter most. Routine inquiries are handled by self-service. The complex ones come into our Operations specialists, who open to a screen that has already classified the question, assembled the customer context, and drafted a recommended response.

As the Senior Software Engineer for the Experience Center, you will be the technical lead for the full internal build: the Operations portal, case workflows, agent assist surfaces, and the integrations that bring customer context, AI-drafted responses, and back office data to specialists at the moment of contact. You will be hands-on first, writing code daily, especially in the early stages, and you will set technical direction, own architecture, mentor the engineers on the team, and raise the bar for how internal-facing software gets built at Security Benefit. This role is fully remote.

Responsibilities

• Lead the Experience Center build end to end, from problem framing and architecture through production deployment and operations.
• Drive outcome-based delivery for the Experience Center: partner with product to define the customer and business outcomes that matter, validate impact after launch, and prioritize work by the outcome it enables, not the features it ships.
• Set technical direction and patterns for the Experience Center stack, in close coordination with the Staff Software Engineer leading the customer-facing Digital Experience track.
• Personally write, review, and ship production code daily, especially during the foundational phase of the build.
• Architect integrations with our internal generative AI platform, Salesforce, our core policy administration systems, and our telephony and CTI layer.
• Establish and enforce engineering standards for the Experience Center: code review, testing, CI/CD, security, performance, accessibility.
• Mentor and coach Software Engineers on the Experience Center team, and raise the team’s collective technical capability.
• Champion AI-assisted coding tools (Cursor, Claude Code, Codex) and define the patterns that make them work in production.
• Partner with UX, AI Engineering, automation, the Data Platform team, and the Service Excellence and Experience product team.
• Lead incident response and post-incident review for the systems you own.
• Maintain solution design documents, architecture decision records, runbooks, and onboarding material that scale the team’s knowledge.

Requirements

• 6+ years of professional software engineering experience, including time spent as a tech lead or senior IC on an operations-critical or customer-impacting product.
• Demonstrated experience leading the design and delivery of a non-trivial system end to end on AWS, including serverless components.
• Strong working experience with Snowflake or a comparable cloud data warehouse.
• Daily, fluent use of AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot, or equivalent), with a clear point of view on how a team should adopt them.
• Experience building or substantially contributing to internal-facing software for contact centers, operations teams, or other always-on workflows is strongly preferred.
• A track record of mentoring and growing other engineers, and of raising team-wide engineering quality.
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.

Benefits

• Competitive salary and annual incentive bonuses to reward your contributions.
• 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
• Paid parental leave after 90 days of service.
• Comprehensive medical, dental & vision insurance.
• 401(k) with company match, plus Profit Sharing & Savings Plan.
• Short- and Long-Term Disability Insurance to give you peace of mind.
• Flexible Spending Accounts for medical and dependent care.
• Life Insurance to protect your loved ones.
• Educational assistance to support your career development.
• Associate assistance programs for your personal and professional well-being.