Senior Software Engineer

We believe that our greatest achievements are made possible by the talent and commitment of our team members. Join us as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. We're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.

About the role

We’re seeking a Senior Software Engineer to join an AI Agent team, working across the core agent service, conversation processing, and voice/text bot capabilities that power Tom's conversations with patients and providers. This is a true full-stack role. Our engineers move fluidly across front-end, back-end, database, and infrastructure work rather than staying in one lane — and this role is built the same way. You'll work closely with our product team and our prompt engineering team as part of the day-to-day.

Responsibilities

• Delivers well-tested, peer-reviewed work on time, taking ownership of the quality of what ships and helping resolve issues and errors as they arise.
• Participates in all phases of the software development lifecycle, from requirements gathering and design to coding and testing, working with cross-functional teams in a highly collaborative environment (Development Leads, Architects, Quality Engineers, DBAs, Product Managers, and Healthcare experts).
• Participates in a weekly on-call rotation, responding to production incidents and coordinating release and change management — including presenting production changes to a broader review group and coordinating testing and hotfixes with QA.
• Develops AI-enabled applications using Python and React.
• Integrates Generative AI APIs such as OpenAI, Amazon Bedrock, and Google Vertex AI.
• Evaluates the quality, safety, latency, and cost of generative AI functionality using appropriate testing and evaluation practices.
• Develops the data access layer that interfaces with cloud databases such as Google Cloud SQL, Amazon Aurora, and PostgreSQL.
• Develops the skills of colleagues through peer collaboration, mentoring, and code review as they grow into the role.

Requirements

• Bachelor's Degree in Computer Science or relevant field or equivalent.
• 5 or more years of software development experience in an enterprise environment, with a proven track record of delivering production software, or the knowledge, skills, and abilities to succeed in the role.
• Experience building AI-based applications and integrating Generative AI APIs (e.g., OpenAI, Bedrock, Vertex AI).
• Hands-on cloud experience; Google Cloud Platform strongly preferred, AWS experience also valuable.
• Experience with infrastructure-as-code (Terraform) a plus.
• Demonstrated understanding of Object Oriented Programming techniques and methodologies in Java, web MVC frameworks, Responsive web design, RESTful web services that meet industry standard maturity models, and schema design/data access methodologies in both relational databases and NoSQL databases.

Preferred Qualifications

• Previous experience in the healthcare industry.
• Hands-on experience in the Cloud; specifically GCP.
• Hands-on experience with Open-Source projects.
• DevOps exposure, including CI/CD pipelines and application observability (logging, metrics, tracing).
• Experience with containers and container orchestration (e.g., Docker).

Working Conditions

While performing the duties of this job, the employee works in normal office working conditions.

Pay

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

The hiring range for this position is: $122,335.00 - $166,114.75.

Benefits

• Medical, Vision and Dental Plans
• Tax-Advantage Savings Accounts (FSA & HSA)
• Life Insurance and Disability Insurance
• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
• Employee Assistance Program
• 401k with company match
• Employee Resource Groups
• Employee Discount Program
• Learning and Development Opportunities
• And much more...

This role is full time and based in Massachusetts. It is not member or patient facing.