Senior Software Engineer

What You'll Do

• Technical Leadership & Solution Design
• Own end-to-end delivery of applications and integrations from design through implementation and support
• Design scalable, secure, resilient, and maintainable solutions
• Review requirements, technical designs, and code to improve quality and long-term supportability
• Participate in architecture discussions, code reviews, and technical sizing
• Contribute to technical roadmaps and continuous improvement efforts
• Challenge assumptions and introduce innovative approaches
• Development & Execution
• Lead full software development lifecycle activities including design, development, testing, deployment, and maintenance
• Build integrations supporting customer self-service and streamlined workflows
• Help establish foundations for AI-enabled capabilities and automation
• Enhance CI/CD pipelines and Infrastructure as Code practices within Azure
• Maintain operational excellence through monitoring, troubleshooting, and reliability improvements
• Collaboration & Mentorship
• Mentor engineers through coaching and thoughtful technical guidance
• Partner with business stakeholders, contact center teams, and vendors
• Support Agile delivery practices and continuous improvement initiatives
• Collaborate with globally distributed teams

Qualifications

• 5–8+ years of experience in full-stack software engineering
• Strong experience with C#/.NET (or Java)
• Experience with modern JavaScript/TypeScript frameworks such as React or Angular
• Experience building APIs and backend services
• Strong SQL and relational database experience
• Experience with Git workflows and CI/CD practices
• Experience building solutions in Azure or other cloud platforms
• Understanding of SOLID principles, design patterns, automated testing, and secure coding practices
• Experience supporting production applications and operational health
• Bachelor's degree in Computer Science or equivalent experience
• Experience working in Agile environments
• Contact center technology experience
• Experience with CCaaS platforms such as Genesys, NICE, Five9, or AWS Connect
• Experience leading cloud migration initiatives
• Azure, AWS, or GCP certifications