Senior Software Engineer

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Preserve all substantive info. Let's parse the job posting. Job#: 3052340 (metadata, drop) Job Description: Senior Software Engineer (title, not heading) Location: Jersey City & Pennington, New Jersey (Hybrid) Employment Type: Contract Contract Duration: 10 Months Role Overview: As a Software Engineer, you will work with a team delivering next-generation customer self-service solutions using Genesys technologies. This role involves leveraging tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The position requires significant experience across multiple software implementations and a strong depth and breadth in IVR and Genesys technologies. Key Responsibilities: list bullet points. Required Qualifications: Technical Skills: list bullet points; General Skills: list bullet points. Work Environment: This position follows a hybrid schedule, requiring a minimum of three days onsite per week. Everforth Apex description: company description, benefits overview. Benefits: Everforth Apex Benefits Overview: list benefits. Also mention Pay? Not present. Schedule? Hybrid schedule with minimum three days onsite per week. We need sections: About the role (maybe from Role Overview). Responsibilities (Key Responsibilities). Requirements (maybe combine Required Qualifications? Could be Requirements). Qualifications (maybe separate? But we can combine? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). We need to decide which sections to include based on content. We have content for About the role (Role Overview). Responsibilities (Key Responsibilities). Requirements (maybe Required Qualifications). Qualifications (maybe also Required Qualifications? Might duplicate). Skills (Technical Skills and General Skills). Benefits (Benefits Overview). Schedule (Work Environment hybrid schedule). Pay: not present, so omit. We should not repeat job title as heading. We need to preserve all substantive info: location, employment type, contract duration maybe? Should we include those? They are metadata; we could fold into a short

maybe under About the role? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can include location, employment type, contract duration in a short paragraph maybe under About the role or separate? Probably include a short

after the heading About the role? But we need to follow heading usage: we can have

About the role

then a

containing role overview plus location, employment type, contract duration. Or we could have separate

for metadata before heading? The instruction: do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can include location, employment type, contract duration in a

after the heading About the role or before? Probably after heading. We must not include boilerplate like Everforth Apex description? That's substantive? It's company description; maybe we can include under About the role? But it's not directly about role. Could be omitted? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep company description? It's about the employer, maybe considered substantive. However, we might include it under About the role or maybe a separate section like "About the company"? Not in allowed headings list. Could fold into About the role paragraph. Benefits: we have details. Schedule: hybrid schedule, minimum three days onsite per week. We need to avoid duplication: there are duplicated EEO statements; remove them. Also remove application instructions like "Click here for more details." etc. Also remove virtual recruiter stuff, privacy policy links, etc. Also remove "Everforth Apex Benefits Overview:" heading? We'll just use

Benefits

and list. Now construct HTML. We'll start with

About the role

then a

containing role overview plus location, employment type, contract duration, maybe company description. Let's extract role overview: "As a Software Engineer, you will work with a team delivering next-generation customer self-service solutions using Genesys technologies. This role involves leveraging tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The position requires significant experience across multiple software implementations and a strong depth and breadth in IVR and Genesys technologies." Add location: "Location: Jersey City & Pennington, New Jersey (Hybrid)". Employment type: "Employment Type: Contract". Contract duration: "Contract Duration: 10 Months". Could combine. Maybe also include brief company description: "Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning." plus awards etc. That's substantive; we can include. Now Responsibilities: list bullet points from Key Responsibilities: - Design, develop, test, deploy, and support IVR, voice, and chat solutions in a cloud environment. - Partner with business and technology teams to ensure solutions align with strategic objectives. - Drive the evolution of customer experiences by developing AI-powered contact center capabilities. - Develop conversational voice and chat solutions, intelligent automation, and virtual assistant technologies. - Handle senior management expectations from both technology and line of business departments. Now Requirements: maybe combine Required Qualifications (Technical Skills and General Skills) as Requirements? But we also have Skills heading. Let's decide: Use Requirements for mandatory qualifications (maybe the list of required qualifications). Use Skills for technical and general skills? However the Required Qualifications already includes Technical Skills and General Skills. Could split: Requirements heading for the list of required qualifications (maybe just the bullet points). Skills heading for technical and general skills? But that duplicates. Better: Use Requirements for the list of required qualifications (the bullet points under Required Qualifications). Use Skills for maybe summarizing technical and general skills? But the Required Qualifications already includes those. Could treat Required Qualifications as Requirements, and then Skills could be omitted or we could combine technical and general skills under Skills. However we need to avoid filler sections. If we put both Requirements and Skills with same content, that's duplication. Better to have Requirements covering the required qualifications (including technical and general skills). Then we could omit Skills heading unless there is additional skill info not covered. There is no separate skills list besides those. So we can omit Skills. But the instruction list includes Skills as an example heading; we can omit if not needed. Now Benefits: list from Everforth Apex Benefits Overview: - medical, dental, vision, life, disability, and other insurance plans (optional layer of financial protection) - ESPP (employee stock purchase program) - 401K program with company match after 12 months of tenure - HSA (Health Savings Account on the HDHP plan) - SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions - corporate discount savings program and other discounts - on-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure - certification discounts and other perks to associations that include CompTIA and IIBA - dedicated customer service team for Consultants that can address questions around benefits and other resources - certified Career Coach - Welcome Packet with full list of benefits, programs, support teams and resources We should preserve all details. Now Schedule: from Work Environment: "This position follows a hybrid schedule, requiring a minimum of three days onsite per week." We'll put under

Schedule

with a

. Now Pay: not present, omit. Now ensure we don't include boilerplate: remove EEO statements, privacy policy, virtual recruiter, application instructions, etc. Now produce HTML fragment. We'll need to wrap sections in appropriate tags. Let's craft:

About the role

As a Software Engineer, you will work with a team delivering next-generation customer self-service solutions using Genesys technologies. This role involves leveraging tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The position requires significant experience across multiple software implementations and a strong depth and breadth in IVR and Genesys technologies. Location: Jersey City & Pennington, New Jersey (Hybrid). Employment Type: Contract. Contract Duration: 10 Months. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. The company has received awards including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Responsibilities

• Design, develop, test, deploy, and support IVR, voice, and chat solutions in a cloud environment.
• Partner with business and technology teams to ensure solutions align with strategic objectives.
• Drive the evolution of customer experiences by developing AI-powered contact center capabilities.
• Develop conversational voice and chat solutions, intelligent automation, and virtual assistant technologies.
• Handle senior management expectations from both technology and line of business departments.

Requirements

• Primary skill in Genesys IVR.
• Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms.
• Strong AI skills with experience in using MS Copilot for data extraction, transformation, reporting, and analysis.
• Proficiency in SQL, including joins, aggregations, and optimization.
• Experience with data mapping, business rules documentation, and report validation.
• Hands-on experience with data extraction, transformation, reporting, and analysis.
• Proficiency in UX/UI design using GitHub Copilot and Microsoft Copilot to create wireframes, user journeys, and prototypes.
• Experience leveraging AI-assisted development tools to generate front-end code and reusable UI components.
• Ability to interpret business requirements and convert them into technical logic.
• Analytical and problem-solving skills with attention to detail.
• Experience in data quality checks, reconciliation, and exception reporting.
• Ability to troubleshoot data issues, performance issues, and reporting discrepancies.
• Communication skills to work with business users, technology teams, and data stakeholders.
• Ability to translate business requirements into intuitive, user-centric designs.
• Analytical and design-thinking skills with experience in usability testing and design optimization.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans offering an optional layer of financial protection.
• ESPP (employee stock purchase program).
• 401K program with company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure.
• Certification discounts and other perks to associations including CompTIA and IIBA.
• Dedicated customer service team for Consultants to address questions around benefits and other resources.
• Certified Career Coach.
• Welcome Packet providing a