Senior Software Development Engineer in Test

About Agero

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.

Role Description and Mission

We are looking for a SDET to help modernize quality engineering for our Accident Management platform. This is a hands-on engineering role focused on test strategy, automation-ready test case design, release confidence, and close partnership with product and software engineering.

You will report into the Accident Management engineering leadership team and work directly with front-end, backend, QA, automation, product, and support partners. You will join grooming, design, and delivery meetings; ask the quality, edge-case, observability, and release-readiness questions early; and translate product intent into clear acceptance scenarios, test cases, automation plans, and measurable release gates.

This is not a manual QA role and not an automation-only role. We already have QA automation engineers who can execute against well-defined automation work. Your job is to create the quality engineering system around them: clarify what needs to be tested, where it should be tested, what evidence proves readiness, how automation should be structured, and how engineering can prevent issues before QA becomes the last line of defense.

Skills, Education and Experience

• Bachelors Degree - Computer Science or related field
• 4+ years of professional software engineering, SDET, or quality engineering experience
• Strong hands-on automation experience across UI and API layers, preferably with Playwright, Cypress, Selenium, pytest, or similar tools
• Experience designing test frameworks, test data strategies, tagging conventions, CI gates, and regression/smoke suites
• Strong ability to write clear, executable test cases and acceptance scenarios for complex business workflows
• Engineering fluency across front-end applications, backend APIs, service contracts, authentication, logs, CI/CD, and observability
• Ability to join product and engineering meetings and ask useful questions before requirements become code
• Practical experience with Jira-linked test management tools such as Zephyr, TestRail, Xray, Allure, or equivalent systems
• Strong debugging skills: CI failures, flaky tests, environment mismatches, data issues, API failures, authentication issues, and production-like incidents
• Able to balance speed and rigor: know what must be automated now, what can stay manual temporarily, and what evidence is enough for release confidence
• Strong communication skills with product, engineering, QA automation, manual QA, offshore/nearshore teams, support, and leadership
• Willingness to be hands-on while also leading process: this person should not only coordinate quality work, but be able to do the work and raise the bar

Plus to Have

• Angular, TypeScript, Nx, monorepo, or modern front-end architecture experience
• Python experience for API validation, test tooling, data setup, or internal automation utilities
• AWS, Cognito/authentication, CloudWatch, Datadog, Snowflake, Splunk, or similar observability/data platform exposure
• Experience building synthetic monitors, contract tests, API harnesses, or data-driven regression suites
• Experience integrating automated test results into Jira/test management workflows
• Experience helping a team modernize from spreadsheet/manual QA toward traceable, automated, CI-visible coverage
• Experience in insurance, claims, dispatch, logistics, contact center, or other workflow-heavy enterprise products
• Experience using AI coding or test-generation tools responsibly inside a review-heavy engineering process