Senior Software Developer (Remedy ITSM)

About the role

We are looking for a Senior Software Developer with hands-on Remedy or BMC Helix ITSM experience to support our client, a local government in Miami-Dade county. US BASED CANDIDATES ONLY. Only U.S. Citizens or Permanent Residents (Green Card holders) will be considered. Working with TECKpert, a Miami-based tech consultancy that helps public-sector agencies deliver mission-critical technology, you will work alongside client teams to design, build, and maintain software systems that serve millions of residents. As a TECKpert consultant, you get direct access to senior leadership, transparent communication about your engagement, and the support of a bench of experienced technologists. Position Overview: The Senior Software Developer will support the Remedy ITSM platform, focused on billing workflows, financial data integration, and ERP connectivity. This is a hands-on role troubleshooting failed billing tasks, updating workflow configurations, and stabilizing systems for fiscal year-end close-out. The consultant will work in a fast-paced environment with strict deadlines, especially around fiscal close windows.

Responsibilities

• Develop, configure, and maintain Remedy or BMC Helix ITSM applications, with an emphasis on billing workflows and integrations
• Troubleshoot chartfields, financial data structures, and custom billing/invoicing workflow failures
• Integrate Remedy / Helix ITSM with ERP systems (preferably PeopleSoft / INFORMS)
• Analyze failed billing tasks, identify root causes, and reprocess workflow items end-to-end
• Update billing logic, automation rules, and workflow configurations
• Support fiscal year-end preparation, billing rate updates, and stabilization of workflows for financial close-out
• Develop and modify dashboards within Remedy / Helix ITSM
• Produce strong documentation for system changes, configurations, and knowledge-transfer activities

Requirements

• 3-5 years hands-on with Remedy or BMC Helix ITSM development and configuration, specifically in billing workflows and integrations
• Strong troubleshooting experience with chartfields, financial data structures, and custom billing/invoicing workflows
• Demonstrated experience integrating Remedy / Helix ITSM with ERP systems (preferably PeopleSoft / INFORMS)
• Ability to analyze failed billing tasks, identify root causes, and reprocess workflow items
• Experience updating billing logic, automation rules, and workflow configurations
• Proficiency in fiscal year-end preparation, billing rate updates, and stabilizing workflows for financial close-out
• Experience developing or modifying dashboards within Remedy / Helix ITSM
• Strong documentation skills for system changes, configurations, and knowledge-transfer
• Ability to work in fast-paced environments with strict deadlines (e.g., fiscal close)
• Minimum Education: Bachelor's degree