Senior Software Consultant (Remote - US)

Responsibilities The Senior Software Consultant serves as a senior technical resource within our Asset Information Management Support organization, specializing in advanced troubleshooting, database analysis, cloud architecture, and complex customer escalations. This position acts as a technical escalation point for support analysts, resolves highly complex customer issues, and collaborates closely with Development, Cloud Operations, and Services teams to drive solutions across enterprise database technologies, cloud-hosted environments, API integrations, and system performance analysis. Primary Responsibilities Customer Support and Escalations (80%) Provide real-time global support to external customers and internal stakeholders for product-related issuesPerform advanced troubleshooting including root cause analysis and mitigation of issues reported by usersExecute technical tasks in support of installation and maintenance of our productsInterface with internal stakeholders including management, software development, services, and product planning teamsResolve highly complex customer issues that exceed standard support analyst capabilitiesAccurately document support activities, outcomes, and resolutions in support systemsMaintain adherence to customer service level objectives Escalation Support and Cross-Functional Collaboration (20%) Assist with escalation management and leadership on critical issuesFacilitate communication and delivery of resolutions requiring multi-disciplinary coordinationConduct structured root cause investigations on complex system problemsContribute to internal knowledge base for knowledge transfer and team onboardingProvide status updates on critical issues to managementMake recommendations to the team on improving business processes and reducing support issuesMentor support analysts and provide technical guidance on complex cases Education / Qualifications Technical 5+ years in technical support or consulting roles, with demonstrated expertise in database administration, cloud platforms, and enterprise software troubleshooting. Advanced Microsoft SQL Server knowledgeDatabase performance tuning and query analysisExecution plan interpretationAzure cloud technologiesCloud-hosted enterprise application supportApplication Insights and telemetry analysisAPI troubleshooting and integration supportSystem architecture analysisEnterprise software troubleshootingPerformance engineering and optimizationSmartPlant Foundation (SPF) / InConcert Core (SDx) / InConcert (SDx2) platform experience (strongly preferred) Soft Skills Technical leadership and mentoring capabilityCross-functional collaborationCustomer-facing communication skillsEscalation managementKnowledge transfer and documentationStructured problem-solving and analytical thinking About Octave Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option. Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn. Why work for Octave? All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world. Everyone is welcome At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here. Senior Software Consultant (Remote - US) Job Location (Short): Houston, Texas-USA | Madison, Alabama-USA Workplace Type: Remote Req Id: 3411 About Octave Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option. Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn. Why work for Octave? All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world. Everyone is welcome At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.