Senior Social Media & Communications Manager

What you'll do

• Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences
• Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI
• Partner with PR to elevate executive social and thought leadership presence
• Build and run an employee advocacy program that extends our reach through the people who know us best
• Partner with Brand and Content to create & adapt video, design, and editorial for social
• Run social listening and community engagement, with a real-time monitoring and response capability
• Report on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnel
• Track and build a customer advocacy program, surfacing customer stories and amplifying advocates across channels
• Partner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and execution

What success looks like

• PolyAI's communications are consistent, high-quality, and always on, no dark calendars, no off-brand moments
• Our corporate narrative is sharp and lands clearly with enterprise buyers, analysts, and the press
• Launch and milestone moments generate coverage and engagement that compound over time
• Executive and employee programs add measurable reach and credibility
• Communications contributes visibly to category leadership and top-of-funnel pipeline
• AI fluency means your output scales well beyond a single headcount

What you bring

• 7+ years in corporate communications, with experience spanning social, PR, and executive or internal comms
• Hands-on experience at a B2B technology company, ideally a best-in-class scale-up
• Strong social-native writing, with a feel for voice and platform differences
• Comfort with enterprise buyers as the primary audience, with developer or technical audience experience a plus
• Demonstrated track record of managing communications programs end-to-end, not just executing against a brief
• Fluency with modern comms, social, listening, and scheduling tooling, and genuine eagerness to build AI into your workflow
• A bias toward action and shipping, with the taste to keep quality high at speed
• Experience with executive social, employee advocacy, video-first social, or community building is a plus