Senior Site Specialist

Starting pay: $25.60 per hour

Schedule

Monday through Friday, 8:00 am to 4:30 pm

Environmental Conditions

• Able to lift 40 lbs. without assistance
• Laboratory setting
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)
• Will work with hazardous/toxic materials
• Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses
• Regularly required to lift 30–40 lbs, and up to 50 lbs occasionally
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100 lbs
• Regularly required to stand, walk, and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime, as needed

Responsibilities

• Perform laboratory services such as management of assets, garments, gas cylinders, dry ice, incubators, water baths, as well as shipping & receiving, order delivery, glassware processing, chemical and biological waste processing, chemical inventory receipt/reconciliation, safety maintenance inspections, and freezer maintenance
• Analyze, maintain, and reconcile various reports to ensure contractual requirements are met
• Proactively connect with the supervisor regarding any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes
• Be involved with safety programs such as hazard identification, inspections, and incident reporting/investigation as required
• Engage in process improvement activities
• May perform other responsibilities as assigned by management

Requirements

• High school diploma or equivalent required
• 2 years of related experience within a laboratory setting is preferred
• Experience working in customer service is a plus
• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service, including maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site
• Independently operates handheld scanners to enter data in various systems as needed; analytical skills to reconcile reports
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software
• Uses organizational skills to multi-task and meet due dates as needed
• Works primarily at customer sites, which may require independent work
• As a condition of employment, must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements

Benefits

• Competitive remuneration, healthcare, and a range of employee benefits
• Choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount