Senior Site Reliability / Gitops Engineer

About the role

The IS team at Canonical supports and maintains all of Canonical’s IT production services. The team is in charge of running services used by over 60 million Ubuntu users. As a Senior SRE & GitOps Engineer, you’ll drive operations automation to the next level in both private and public clouds using open-source infrastructure-as-code tools, CI/CD pipelines, and Canonical’s leading products for software operation automation.

You will improve Canonical products and open-source technologies by providing critical feedback to developers, submitting bugs, and collaborating on design and implementation with other teams. You’ll be part of a global team of SREs working together to provide the best possible services to Canonical, its customers, and the Ubuntu community.

Responsibilities

• Drive the development of automation and GitOps in your team as an embedded tech lead
• Collaborate with the IS architect to align solutions with the IS architecture vision
• Design and architect services that IS can offer to the organization as products
• Develop infrastructure-as-code practices within IS by increasing automation and improving processes
• Automate software operations for reusability and consistency across private and public clouds, considering distributed systems complexities
• Maintain operational responsibility for Canonical’s core services, networks, and infrastructure
• Develop skills in troubleshooting, capacity planning, and performance investigation
• Set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch
• Design, implement, and maintain monitoring and alerting for various systems and services
• Provide assistance and work with globally distributed engineering, operations, and support peers
• Focus on larger projects and automation of manual tasks during uninterrupted development time
• Share experience, know-how, and best practices with team members in design sessions, mentorship, and collaborative work
• Carry final responsibility for time-critical escalations

Requirements

• A modern view on hosting architecture, driven by infrastructure as code across both private and public clouds
• A product mindset focused on developing products rather than solutions
• Python software development experience with large projects
• Experience working with Kubernetes or other container orchestration systems
• Proven exposure to managing and deploying cloud infrastructure with code
• Practical knowledge of Linux networking, routing, and firewalls
• Affinity with various forms of Linux storage, from Ceph to databases
• Hands-on experience administering enterprise Linux servers
• Extensive knowledge of cloud computing concepts and technologies
• Bachelor's degree or greater, preferably in computer science or related engineering field
• Able to communicate clearly and effectively in English over email, chat, video, or voice calls and in-person
• Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate
• A willingness to be flexible and learn new things quickly
• Inspired by the needs of fast-changing environments
• Passionate and familiar with open-source, especially Ubuntu or Debian

Benefits

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do.

Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.