Senior Site Reliability Engineer (SRE)

Responsibilities

• Architect and optimize observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, and Grafana to provide end-to-end visibility across retail and pharmacy platforms.
• Develop proactive monitoring, alerting, and dashboarding strategies while managing Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets to ensure service reliability and performance.
• Partner with engineering, infrastructure, and operations teams to embed SRE best practices, improve application resiliency, and optimize performance across enterprise environments.
• Lead incident response, root cause analysis, performance testing, and reliability reviews to drive continuous improvement and reduce operational risk.
• Champion cloud-native architectures leveraging microservices, Kubernetes, and OpenShift to deliver scalable, highly available solutions across hybrid cloud environments.
• Drive deployment excellence through CI/CD automation, streamlining release processes and improving deployment speed, stability, and quality.

Requirements

• 5+ years of experience in SRE, DevOps, or related technology roles with experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.
• 3+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.).
• 2+ years of experience with AI/AIOps and Java/Python.
• 2+ years of experience with Cloud Technologies (AWS, Microsoft Azure, Google Cloud), Microservices concepts, and capabilities like Rancher, Docker, Kubernetes, and web APIs.
• 2+ years of experience with source control and continuous integration tools like GitHub, BitBucket, or Jenkins.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience (HS diploma + 4 years relevant experience).

Preferred Qualifications

• Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes.
• Experience with retail SRE organizations, including experience with store systems; Point of Sale (POS), hand-helds, etc.
• Experience supporting retail or pharmacy systems at scale.
• Expertise in cloud development and deployment technologies, including containerization and multi-cloud configurations.
• Demonstrated understanding of various API management and related platforms like Apigee, Vordel, Data power.

Pay

The Typical Pay Range For This Role Is $92,700.00 - $203,940.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.