Senior Site Reliability Engineer – Observability
Application window expected to close on: 11/11/2026
About the role
Join the Observability team within Cloud Network Platform Engineering’s Site Reliability Engineering organization. You will help design, build, and operate enterprise observability platforms for logging, metrics, tracing, and alerting across large-scale cloud infrastructure. This role will contribute to customer-facing production services, with an initial focus on Kubernetes-based platform workloads such as Nextunnel and broader SRE and reliability initiatives over time. You will lead efforts that improve visibility, reduce time to detect and resolve incidents, increase platform reliability, and strengthen operational excellence across Cisco’s cloud environment. The role includes participation in a shared SRE pager and on-call rotation, production support, and incident response.
Responsibilities
- Design, deploy, operate, and continuously improve enterprise observability platforms.
- Build and maintain Splunk Enterprise and Splunk Cloud infrastructure, including indexers, Search Head Clusters, heavy forwarders, deployment servers, and related integrations.
- Deploy and operate large-scale Elasticsearch clusters supporting log analytics, search, and operational troubleshooting.
- Design, deploy, and support distributed tracing platforms using Grafana Tempo and OpenTelemetry.
- Build and maintain end-to-end telemetry pipelines for logs, metrics, and traces.
- Define instrumentation standards, data quality practices, retention policies, and observability patterns.
- Scale and optimize Prometheus, Grafana, Kafka, Tempo, OpenTelemetry, and related monitoring systems.
- Develop dashboards, alerts, analytics, and trace visualizations using Splunk SPL, Grafana, Kibana, and Tempo.
- Establish monitoring and alerting