Senior Site Reliability Engineer, Observability

The Work

This is an engineering-first role with a coaching dimension—not the other way around. You will spend the majority of your time doing hands-on observability and reliability engineering work: building instrumentation, designing alert configurations, authoring Terraform, and troubleshooting production systems. Alongside that, you will coach and consult with stream-aligned product teams, helping them build operational maturity over time.

THE ROLE

• Join Ripple’s Technical Operations team and work across Azure (80%) and AWS (20%) environments supporting infrastructure that is predominantly Windows-based (80%). Handling significant payment volume for enterprise treasury customers.
• Establish and enforce IaC governance standards for observability infrastructure across teams, providing a repeatable, auditable model for how monitoring resources are managed.
• Partner with engineering teams to improve observability maturity: structured logging, metrics instrumentation (RED/USE methods), distributed tracing, and effective dashboard patterns.
• Administer and configure Incident.IO: alert routing, notification workflows, Slack and OpsGenie integration, and runbook management.
• Build out incident management foundations that are largely yours to establish: PIR/postmortem processes, on-call rotation design, escalation policies, incident severity classification, and response playbooks.
• Track and report on MTTR, MTTD, and incident frequency; identify trends and drive continuous improvement in partnership with engineering teams.
• Respond to and debrief on production incidents—providing real-time troubleshooting support and facilitating structured post-incident reviews.

What You’ll Do

• Observability Engineering
• Design and implement monitoring, alerting, and dashboards in New Relic (APM, Infrastructure, Logs, Synthetics) across Azure and AWS; write NRQL queries for troubleshooting, analysis, and reporting.
• Define and implement SLOs/SLIs and error budgets; coach teams on using them to balance feature velocity with reliability and communicate system health to stakeholders.
• Lead alert noise reduction and signal quality engineering—tune thresholds, eliminate false positives, and ensure every alert is actionable.
• Optimize observability costs through log ingestion management, pipeline rules, and New Relic configuration governance.
• Partner with engineering teams to improve observability maturity: structured logging, metrics instrumentation (RED/USE methods), distributed tracing, and effective dashboard patterns.
• Infrastructure & IaC
• Develop and maintain Terraform infrastructure as code for provisioning and managing monitoring resources, alert configurations, and observability infrastructure—this is a primary engineering responsibility, not an occasional task.
• Establish and enforce IaC governance standards for observability infrastructure across teams, providing a repeatable, auditable model for how monitoring resources are managed.
• Author and troubleshoot Azure DevOps pipelines; support teams with deployment visibility, change tracking, and release hygiene as it relates to production reliability.
• Support teams with deployment visibility, change tracking, and release hygiene as it relates to production reliability.
• Establish and enforce IaC governance standards for observability infrastructure across teams, providing a repeatable, auditable model for how monitoring resources are managed.
• Incident Management
• Administer and configure Incident.IO: alert routing, notification workflows, Slack and OpsGenie integration, and runbook management—operationalizing what exists today and expanding from there.
• Build out incident management foundations that are largely yours to establish: PIR/postmortem processes, on-call rotation design, escalation policies, incident severity classification, and response playbooks.
• Track and report on MTTR, MTTD, and incident frequency; identify trends and drive continuous improvement in partnership with engineering teams.
• Respond to and debrief on production incidents—providing real-time troubleshooting support and facilitating structured post-incident reviews.
• Cross-Functional Enablement
• Enable stream-aligned engineering teams to adopt improved observability and incident management practices through workshops, consultation, and hands-on guidance.
• Collaborate with the Subsystems Platform Team to translate common needs into self-service observability and incident management capabilities.
• Build lasting team competency through documentation, training materials, and knowledge-sharing sessions that outlast any individual engagement.

Who We Are

• Do Your Best Work
• A learning environment where you can dive deep into the latest technologies and make an impact.
• A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
• Take Control of Your Finances
• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• Take Care of Yourself
• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
• Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer.
• We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.