Senior Site Reliability Engineer II

What You'll Do

• Partner with Braze’s engineering teams on:
  • Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner
  • Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms
  • Monitoring and alerting on symptoms and not on outages
  • Ensuring that Braze meets our strict enterprise-grade SLAs with customers
  • Developing Braze’s internal platform infrastructure
  • Create Infrastructure as code using Chef, Terraform, and Kubernetes
  • Developing deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc.
  • Providing centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams
• Managing incidents:
  • Being on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
  • Using your on-call shift to prevent incidents from ever happening
  • Retrospecting everything that happens to turn lessons into system improvements/changes, automation, etc.

Who You Are

• 5+ years of experience as a Software, DevOps, or Site Reliability Engineer
• Think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations
• Collaborate, document, and deliver quickly
• Document everything so you don't need to learn the same thing (or plan the same work) twice
• Deliver fast to delight our customers - even internal ones
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
• Have a desire to solve everyday challenges facing software engineers and automate their toil away
• Know your way around Linux and Unix Shell
• Have strong programming skills - Ruby and/or Go preferred
• Experience with Docker, Kubernetes, Terraform, or similar IaC technologies
• Experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies

What We Offer

• Competitive compensation that may include equity
• Retailer and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.