Senior Site Reliability Engineer

Responsibilities

• Design and implement advanced monitoring frameworks, contribute to monitoring best practices, and collaborate with teammates to leverage monitoring tools for proactive identification and resolution of issues
• Partner with application teams to improve observability and incident prevention
• Implement system reliability optimization strategies with the objectives of enhancing system capabilities, ensuring superior performance for our customers, and fostering a culture of continuous innovation/improvement
• Actively contribute to the growth and evolution of the Site Reliability Engineering practice, evangelizing technical standards and driving adoption of SRE principles
• Lead incident response activities, providing technical guidance during high-severity incidents to ensure rapid resolution and minimal service disruption
• Identify opportunities to automate manual monitoring and response tasks
• Champion infrastructure-as-code and automation initiatives where applicable
• Drive toil reduction initiatives through automation and process improvement
• Serve as a key participant in post-incident reviews and drive implementation of corrective actions
• Analyze system performance trends and capacity utilization, identifying opportunities for improvement
• Support 24/7 monitoring operations for critical banking systems and applications
• Optimize alerting strategies to reduce noise and improve mean time to detection
• Maintain and enhance monitoring dashboards and reporting capabilities
• Evaluate complex changes and establish risk mitigation strategies
• Foster operational knowledge sharing and documentation of tribal knowledge
• Begin establishing SLIs/SLOs for critical services in partnership with product teams
• Introduce error budget concepts and reliability metrics and facilitate reliability/velocity trade-off discussions

Requirements

• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 5+ years of experience in software development or site reliability
• Proficient with monitoring platforms
• Strong troubleshooting and crisis response capabilities
• Broad software development capabilities from scripting to application development to infrastructure as code
• Familiarity with DORA metrics and DevOps measurement frameworks
• Understanding of network protocols, databases, and system architecture
• Understanding of deployment pipeline reliability and release engineering practices
• Strong communication skills for cross-team coordination

Qualifications

• Experience working on high-availability, mission-critical systems
• Familiarity with error budget concepts and reliability metrics
• Experience with infrastructure-as-code
• Experience with deployment pipeline reliability and release engineering
• Experience with DORA metrics and DevOps measurement frameworks
• Experience with network protocols, databases, and system architecture
• Experience with monitoring platforms
• Experience with scripting, application development, and infrastructure as code
• Experience with observability and incident prevention
• Experience with system reliability optimization
• Experience with automation initiatives
• Experience with toil reduction initiatives
• Experience with post-incident reviews and corrective action implementation
• Experience with system performance trend analysis and capacity utilization
• Experience with alerting strategy optimization
• Experience with monitoring dashboard and reporting capability maintenance
• Experience with complex change evaluation and risk mitigation strategy establishment
• Experience with operational knowledge sharing and documentation of tribal knowledge
• Experience with SLI/SLO establishment for critical services
• Experience with error budget concept introduction and reliability/metrics facilitation
• Experience with reliability/velocity trade-off discussions

Skills

• Advanced monitoring framework design and implementation
• Monitoring best practices contribution and collaboration
• System reliability optimization strategy implementation
• Incident response leadership and technical guidance
• Automated monitoring and response task identification
• Infrastructure-as-code and automation initiative championing
• Toil reduction initiative driving
• Post-incident review participation and corrective action implementation
• System performance trend and capacity utilization analysis
• Alerting strategy optimization
• Maintenance and enhancement of monitoring dashboards and reporting capabilities
• Complex change evaluation and risk mitigation strategy establishment
• Operational knowledge sharing and documentation of tribal knowledge
• SLI/SLO establishment for critical services
• Error budget concept introduction and reliability/metrics facilitation
• Reliability/velocity trade-off discussions

Benefits

The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements).

Pay & Schedule

No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives. At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Equal Opportunity

Americans With Disabilities Act (ADA) Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.

Onsite Work

Onsite work expected - Day 1