Senior Site Reliability Engineer

About the role

Tulip, the leader in AI-native frontline operations, is seeking a seasoned professional to join our team in Somerville, MA. As a hybrid work environment, employees are expected to be in the office 3+ days per week.

Responsibilities

• Mentor and evangelize on observability best practices, SLIs/SLOs, and reliability culture across engineering teams.
• Contribute to and maintain Tulip's triage & remediation processes as a player / coach.
• Perform incident response and debug production issues across the entire stack.
• Design, build, and maintain the core infrastructure & tooling used by all of Tulip's engineering teams.

Requirements

• 5+ years of experience working with open source Observability tools (e.g. Loki, Grafana, Tempo, Mimir stack).
• Hands-on experience instrumenting distributed systems using OpenTelemetry and managing metrics pipelines with Prometheus at scale.
• Direct experience developing and distributing Claude Skills, Gemini Gems, or any other generic AI processes and are able to iterate on their efficacy.
• Experience working with time-series data, ideally using promQL.

Skills

• You can reason about systems at scale: their edge cases, failure modes, and life cycles.
• You're excited about setting the technical agenda and coming up with novel, broad ideas.
• You regularly keep up with the newest AI advancements in the realm of Observability & Monitoring.
• You know what a good SLA looks like, and can teach others how to spot one.
• You can communicate as well as you can code. You understand the value of discussion and work best in a team that champions clear and frequent communication.

Pay

The salary range for this position is $160,000 - $200,000 per year. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Schedule

We are a hybrid work environment and are in the office 3+ days per week.